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We’re ready to receive unsolicited claim attachments using a new secure solution


In a previous article, we updated you on a new solution for receiving supporting documentation electronically. We’re pleased to let you know we’ve completed the first phase of this work. We’re ready to receive your unsolicited claim attachments using the X12N 275 transaction.


How to begin


We’re working with three clearinghouses: Change Healthcare, PNT Data and Waystar. If you submit claims through any of these companies, contact them to see how to get set up to send us your unsolicited supporting documentation electronically. Not sure whether your claims go through one of these clearinghouses? Do you go through a sub-vendor to submit your claims? Ask your vendor if they use one of these companies.


Even if your clearinghouse isn’t ready yet, you might be able to work with other companies to implement the solution. Check out our vendor list and look for “Claim Attachments” in the “Transactions Available” column. We’ll update the list every time a new company is ready.


We’re just getting started


Soon to come: accepting unsolicited supporting documentation for prior authorization requests. We hope to have that function ready sometime this year. We’re also working on accepting solicited supporting documentation for both claims and prior authorization requests.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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