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Accessibility services


Need assistance?

If you need assistance, please call 1-855-401-5713 (TTY: 711) from 9 AM to 5 PM Eastern Time, Monday through Friday.
 

If you have a hearing or speech disability, please call 711 to utilize Telecommunications Relay Services (TRS).

We believe your path to wellness should be barrier-free.

Accessibility is a goal of ours that benefits not only our customers and members, but our own families, friends, colleagues and communities. Aetna® offers a number of accommodations to customers, patients, and colleagues in order to make our services accessible to everyone, including individuals with disabilities. We’ve built strong partnerships with community organizations to ensure we’re a proper reflection of the customers and members we serve.

The same goes for our digital experiences. We’ve taken a different approach to digital accessibility. We utilize inclusive practices and usability studies conducted with individuals with disabilities, and we leverage expertise from our team members with disabilities to design, build and test our applications. We believe this approach embeds empathy into our product development and allows us to strive to deliver inclusive and robust digital experiences for everyone.
 

At Aetna, we recruit and grow diverse teams of experts including native assistive technology users and nonvisual designers to guide our innovations.
 

At Aetna, our digital products are built with heart.
 

We strive to meet and exceed best practices and standards in: