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Accessibility Services

Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard. 

See the guidelines

If you are having trouble accessing information on our website, our Customer Service representatives can assist you.  Please call them at the number on your member ID Card.  Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

If you need a PDF in an accessible format, you can request it online. 

Request an accessible PDF 

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