If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you. Please call them at the number on your member ID Card or at 1-855-401-5713 from 9 a.m.-5 p.m. ET Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).
Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard.
See the WCAG accessibility guidelines
If you need a PDF in an accessible format, you can request it online.
Note: For issues logging into the web site, please call 1-800-225-3375 from 9 a.m.-5 p.m. ET Mon-Fri for a representative who can assist with technical questions.