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Contact Aetna®

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Choose the audience that best fits you.

 

Contact options for membersHelp to find your benefit info

 
Register for your member website

 

It’s your first step to make the most of your plan. You get help options, benefit info and tools to help you find care and save.

 

Create my account

 
Use our self-service resources

 

Have a member account? Then you can manage your plan online.

 

Health plan

Check coverage, find doctors, file a claim and more. Even send us a message.

Log in to my health plan

 

Questions about how to get a member ID or contact Member Services? 

Check our member benefits and services FAQs

 

Pharmacy plan 

Order prescriptions by mail, find covered drugs, check costs and file claims. 

Log in to my pharmacy plan

 

Not ready to register for your member account? Use our contact form.

 
Still have questions? Call us.

 

Health plan

Call the number on your ID card for personalized service.

 

Pharmacy services

For general questions, call 1-888-792-3862 ${tty}.

Monday to Friday, 7 AM to 11 PM ET
Saturday, 7:00 AM to 9:30 PM ET
Sunday, 8 AM to 6 PM ET

Contact options for employersGet in touch with an Aetna rep

 

Large or small business... or any business in between. We can help you find the info you need.

Contact options for providersHelpful resources for your patients and practice

 
Check out our FAQs

 

Have questions about joining our network, clinical policy bulletins, appeals or other topics? You can find answers here.

 

FAQs for health care providers

 
Fill out our contact form

 

Need help with claims, credentialing, contract info or something else? Send us a message and we’ll get back to you.

 

Contact form for providers

 
Have more questions? Call us.

 

Our provider support teams are ready to help you find the info you need.

Contact options for agents and brokersMaking it easier to do business with us

 
Producer World®

 

Looking for product info or ready to get a quote?

 

Log in to Producer World

 
More sales support

 

Find contact info for your Aetna rep or send us a message.

Contact options for all othersAetna headquarters and family of companies

 
Call us

 

General question? Call our corporate contact center. They don’t have member account info, but they can share contact options for Aetna Member Services.

 

1-800-872-3862 ${tty}

Monday to Friday, 8 AM to 6 PM ET

 
Write us

 

Aetna Inc. 
151 Farmington Avenue
Hartford, CT 06156
USA

 
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