1-800-US-AETNA (1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET.
This is the phone number for the Corporate Contact Center. They do not have access to member accounts but they can provide Aetna Member Services contact information. For your convenience, we recommend that you add your Member Services number to your phone contacts.
If you are an Aetna member with questions about your coverage, please refer to our Member Services page for login information and additional ways to contact us.
See Aetna Member Services information