Privacy

We value the trust you place in us. We take great care to protect your information. 

Notice of Privacy Practices (by plan type)
How we may use and disclose personal health and financial information when administering a plan of benefits. The Notice of Privacy Practices also explains the legal rights individuals have under the Health Insurance Portability and Accountability Act (HIPAA). 

Aetna’s Web and Mobile Privacy Statement
How we collect, manage and protect the information we collect on websites and mobile applications that contain a link to this Privacy Statement. 

Security highlights

Aetna takes information security seriously and we diligently safeguard your personal information.  Here are some ways Aetna protects your information and steps you can take to help.

17 steps for securing health information
A list of steps we take to secure your health information.

Our Effort to Reduce the Use of SSNs
Our commitment to protecting the privacy of our members by moving away from the use of Social Security numbers whenever possible.

Safeguarding data 
How we protect the privacy and security of sensitive health and financial information. We encrypt all emails that contain member-specific health and financial information.

Medical Identity Theft
Steps that you can take to prevent medical identity theft.