Individual Exchange plans
General notices
NY confidentiality protocols for victims of domestic violence and endangered individuals (PDF)
Equal opportunity and affirmative action
E-verify poster - English | Spanish (PDF)
How Aetna pays out-of-network benefits
How an individual health plan works
Information for people who have lost group coverage
Right to work - English | Spanish (PDF)
Arizona plans - members 19+ (PDF)
California plans - off-exchange members 19+ (PDF)
Florida HMO plans - members 19+ (PDF)
Georgia plans - members 19+ (PDF)
Illinois AHI off-exchange plans (PDF)
Illinois AHI on-exchange plans (PDF)
Nevada plans – members 19+ (PDF)
Virginia EPO on-exchange plans (PDF)
Virginia AHI off-exchange plans - members 19+ (PDF)
Virginia EPO off-exchange plans – members 19+ (PDF)
Virginia IH HMO off-exchange plans - members 19+ (PDF)
Virginia AHI on-exchange plans (PDF)
Virginia AHI off-exchange plans (PDF)
Virginia EPO off-exchange plans (PDF)
Virginia IH AHI on-exchange plans (PDF)
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Exclusions and limitations |
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Arizona plans |
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California plans |
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California AHCI HMO off-exchange plans |
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Delaware plans |
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Florida plans |
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Georgia plans |
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Illinois ALIC HMO off-exchange plans |
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Illinois ALIC PPO on-exchange plans |
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Illinois AHI HMO on-exchange plans |
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Illinois ALIC PPO off-exchange plans |
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Indiana plans |
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Indiana off-exchange plans |
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Kansas off-exchange plans |
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Kansas on-exchange plans |
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Maryland plans |
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Missouri plans |
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Nevada AHUI HMO off-exchange plans |
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Nevada AHUI HMO on-exchange plans |
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New Jersey plans |
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North Carolina plans |
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Ohio AHI HMO on-exchange plans |
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Ohio AHI HMO off-exchange plans |
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Texas AHI on and off-exchange plans |
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Texas plans |
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Texas State mandated plans |
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Utah AHUI HMO on and off-exchange plans |
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Virginia AHI HMO off-exchange plans |
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Virginia AHI HMO on-exchange plans |
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Virginia ALIC EPO off-exchange plans |
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Virginia ALIC EPO on-exchange plans |
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Virginia IHPI HMO off-exchange plans |
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Virginia IHPI HMO on-exchange plans |
Individual Exchange plans |
Arizona plans |
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Exclusions and limitations |
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Individual Exchange plans |
California plans |
Exclusions and limitations |
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Individual Exchange plans |
California AHCI HMO off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Delaware plans |
Exclusions and limitations |
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Individual Exchange plans |
Florida plans |
Exclusions and limitations |
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Individual Exchange plans |
Georgia plans |
Exclusions and limitations |
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Individual Exchange plans |
Illinois ALIC HMO off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Illinois ALIC PPO on-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Illinois AHI HMO on-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Illinois ALIC PPO off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Indiana plans |
Exclusions and limitations |
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Individual Exchange plans |
Indiana off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Kansas off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Kansas on-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Maryland plans |
Exclusions and limitations |
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Individual Exchange plans |
Missouri plans |
Exclusions and limitations |
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Individual Exchange plans |
Nevada AHUI HMO off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Nevada AHUI HMO on-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
New Jersey plans |
Exclusions and limitations |
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Individual Exchange plans |
North Carolina plans |
Exclusions and limitations |
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Individual Exchange plans |
Ohio AHI HMO on-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Ohio AHI HMO off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Texas AHI on and off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Texas plans |
Exclusions and limitations |
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Individual Exchange plans |
Texas State mandated plans |
Exclusions and limitations |
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Individual Exchange plans |
Utah AHUI HMO on and off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Virginia AHI HMO off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Virginia AHI HMO on-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Virginia ALIC EPO off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Virginia ALIC EPO on-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Virginia IHPI HMO off-exchange plans |
Exclusions and limitations |
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Individual Exchange plans |
Virginia IHPI HMO on-exchange plans |
Exclusions and limitations |
A new Illinois law effective January 1, 2023, requires insurers and HMOs to direct health care providers via email to information about non-routine changes to contractual fee schedules as outlined in a newsletter, website listing or other method. Therefore, we need to collect and store a current email address for you or your staff who is authorized to receive this information.
You can provide us a current email address through Availity. All you have to do is:
- Log in to Availity at www.Availity.com
- Go to: My Providers > Provider Data Management (user must have access and be listed as Key Staff by their office Availity administrator)
- Select Business/Provider to update > select Key Staff name
- Complete the Key Staff information, including email address
- Select Save
Thank you for sharing current email address information to help us comply with this new law. If you have questions on how to provide or update your email address or would like more information on why we need it, contact Aetna Provider Services (all products) at 1-888-MD AETNA (1-888-362-3862) (TTY: 711).
Underwriting disclosures
We occasionally change, remove or add information to our website. To allow for accurate translation, updates to the Spanish version usually occur shortly after updates to the English version.
Notice to physicians and providers
Aetna Life Insurance Company, Aetna Health Inc. (a Texas corporation) and Aetna Dental Inc. (a Texas corporation) and their affiliates will accept written applications for participation in their PPO POS, HMO, and DMO networks during the period of December 1, 2023 through December 21, 2023. Physicians and providers, including advanced practice nurses and physician assistants, who wish to contract with us must apply during this period. Applications must be received no later than December 21, 2023.
Send Aetna Health Inc. (a Texas corporation) and Aetna Life Insurance Company medical network inquiries to: Aetna, Attention: Network Management, 750 W. John Carpenter Freeway, Suite 1200, Irving, TX 75039. You can also submit an application online. For all credentialing questions, call our Aetna® credentialing and application management team at 1-800-353-1232 (TTY: 711).
Send dental network inquiries to: Aetna Dental West, 21215 Burbank Blvd., Suite 620, Woodland Hills, CA 91367 or fax to 1-866-445-4387. Attention: 2023 Provider Enrollment. For dental network questions, call 1-800-451-7715 (TTY: 711).
Legal notices
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.