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State Specific Information

Access to MCG Criteria for Members

If you received a denial letter based on Milliman Care Guidelines (MCG) criteria that says a link to MCG criteria is available online, you can access the MCG criteria at the link below. To access the MCG criteria, enter the following information from your denial letter:

  • Date of letter
  • Member’s last name
  • MCG Guideline Code (stated in the letter)
  • Password (stated in the letter)

Access the MCG criteria

Connecticut

Access to ASAM Criteria for Members

Read the Introduction to ASAM criteria for members

If you received a denial letter based on American Society of Addiction Medicine (ASAM) criteria that says a link to the ASAM criteria we used for the review is available online, you can access the ASAM criteria through the form below.  Follow these steps:

  • Enter the ASAM Guideline Code from your denial letter in the box below and submit;
  • Read and accept the terms and conditions;
  • View the criteria on the results page.

Access the ASAM criteria

Access to MCG Criteria for Members

If you received a denial letter based on Milliman Care Guidelines (MCG) criteria that says a link to MCG criteria is available online, you can access the MCG criteria at the link below. To access the MCG criteria, enter the following information from your denial letter:

  • Date of letter
  • Member’s last name
  • MCG Guideline Code (stated in the letter)
  • Password (stated in the letter)

Access the MCG criteria

Member Payment Estimator for Connecticut Members

If a service or procedure is not listed in the Member Payment Estimator in Navigator, a Connecticut member can obtain an estimated cost by completing the appropriate Member Request for Estimate Form.

Aetna Member

Aetna Voluntary Member

Boon Member

Aetna Student Health Member

How We Build Our Networks

Our online provider directory gives details on our provider networks, including the factors and standards we use to build them. 

Read more about our networks

Help with a surprise bill

Connecticut members who received a surprise bill from a nonparticipating provider can get help. Find more information here:

Surprise Billing Member Notification

Massachusetts

Massachusetts residents must have health care coverage

Are you a Massachusetts resident? Are you age 18 or older? Can you afford health insurance? If you answered yes to all of these, you must have health coverage for the entire year according to Massachusetts Health Care Reform. 

Read more about mandatory coverage in Massachusetts

Member Payment Estimator for Massachusetts members

If a service or procedure is not listed in the Member Payment Estimator in Navigator, a Massachusetts member can obtain an estimated cost by completing the appropriate Member Request for Estimate Form.

Aetna Member

Aetna Voluntary Member

Boon Member  

Aetna Student Health Member  

Saving Plus network

Helpful information on the Savings Plus Plan. Savings Plus doctors and hospitals are noted in our online directory.

Read more about Savings Plus 

How can I change the way Aetna communicates with me?

You have the right to ask us to communicate with you in a certain way or at a certain location.

If you are on someone else’s insurance and would like us to send your Explanation of Benefits statements and other claim information to an address that’s different from the primary subscriber’s, please call Member Services at the number on your ID card.

To stop paper mailings of Explanation of Benefits and claim information, log in to your secure account and use the “Profile” link in the upper right corner to change your paper-saving preferences. Your Explanation of Benefits and claim information will still be available in your secure account.

Log in or register

New Hampshire

New Hampshire Network Adequacy Report

Choose the year of the report you wish to see: 

2015 NH network adequacy report

New Jersey

If you would prefer a printed copy of this information, or a printed list of providers, contact Member Services at the toll-free number on your ID card. 

How we compensate your health care providers

Health care providers are independent practicing professionals that are neither employed nor exclusively contracted with Aetna. Individual physicians and other providers are in the network by either contracting with us directly or by affiliating with a group or organization that contracts with us.

We compensate these health care providers:

  • Per individual service or case (fee for service at contracted rates).
  • Per hospital day (per diem contracted rates).
  • Through capitation (a prepaid amount per member, per month).
  • Through Integrated Delivery Systems (IDS), Independent Practice Associations (IPA), Physician Hospital Organizations (PHO), Physician Medical Groups (PMG), behavioral health organizations and similar provider organizations or groups. Aetna pays these organizations, which in turn may reimburse the physician, provider organization or facility directly or indirectly for covered services. In such arrangements, the group or organization has a financial incentive to control the cost of care.

Behavioral health network providers participate through a behavioral health organization. We pay these organizations on a capitation basis. The organization reimburses the physician, provider organization or facility on a fee for service or per diem basis for covered services.

One of the purposes of managed care is to manage the cost of health care. Incentives in compensation arrangements with physicians and health care providers are one method by which Aetna attempts to achieve this goal.

Doctors, chiropractors and podiatrists must inform you of certain financial interests

The laws of the State of New Jersey, at N.J.S.A 45:9-22.4 et seq., mandate that a physician, chiropractor or podiatrist who is permitted to make referrals to other health care providers in which she/he has a significant financial interest inform his or her patients of any significant financial interest he or she may have in a health care provider or facility when making a referral to that health care provider or facility. If you want more information about this, contact your physician, chiropractor or podiatrist. If you believe that you are not receiving the information to which you are entitled, contact the Division of Consumer Affairs in the New Jersey Department of Law and Public Safety at 1-973-504-6200 OR 1-800-242-5846.

Extension of benefits

A subscriber or dependent may be eligible for continued coverage under the Aetna benefits plan if the subscriber's plan would otherwise terminate but the plan includes a provision for continued coverage for total disability and the subscriber or dependent initiates a request for continued coverage by contacting Aetna Member Services.

The individual who is totally disabled must meet the extension eligibility requirements on the date that coverage would otherwise end.

If the request for continued coverage is approved, the continued coverage applies only to the individual who is disabled and not to other family members. In addition, the terms of coverage at the time of the approved extension remain in effect and the continued coverage would be subject to all plan provisions and limitations.

The following forms must be completed and submitted to Aetna Member Services for consideration. The mailing address appears on the forms. 

Request for extension of benefits due to total disability

(This form requires a statement from the treating practitioner(s) supporting the request.

Handicapped child/behavioral health attending physician's statement

(For behavioral health conditions in children and adults, and medical conditions in dependents age 18 and younger.)

Adult medical attending physician's statement

(For medical conditions in adults)

Present on Admission Indicator Code

Effective 10/1/2008, Present on Admission (POA) indicator codes will be required for determining appropriate DRG (Diagnosis Related Grouping) assignment and thus pricing. The code is required for both Commercial and Medicare lines of business. A POA code is a code used to indicate if the corresponding diagnosis was present at the time of admission. A POA code is required for all primary and secondary diagnosis codes; however a POA code is not needed for the admitting diagnosis code. Refer to the below for a list of POA indicator codes.

Value in the POA - Field Meaning

  • Y - Diagnosis was present at the time of inpatient admission.
  • N - Diagnosis was not present at the time of the inpatient admission.
  • U - Documentation insufficient to determine if condition was present at the time of inpatient admission.
  • W - Clinically undetermined. Provider unable to clinically determine whether the condition was present at the time of the inpatient admission.
  • 1 or Spaces Unreported/not used - Exempt from POA reporting.

New York

New York members can obtain an estimated cost for out-of-network services by completing the appropriate Member Request for Estimate Form, or by visiting the FAIR Health, Inc.* website.

 

Estimate costs of out-of-network services

 

Aetna Member

Aetna Voluntary Member

Boon Member

Aetna Student Health Member  


*FAIR Health Marks and the FAIR Heath Logo are trademarks or registered trademarks of FAIR Health, Inc.

Help with a surprise bill

New York members who received a surprise bill from a nonparticipating provider can get help.  Find more information here:  
 

Surprise Billing Member Notification

Rhode Island

Member Payment Estimator for Rhode Island Members

If a service or procedure is not listed in the Member Payment Estimator in Navigator, a Rhode Island member can obtain an estimated cost by completing the appropriate Member Request for Estimate Form.

Aetna Member

Aetna Voluntary Member

Boon Member

Aetna Student Health

Texas

Notice Regarding Uses and Disclosures of Protected Health Information (PHI)

Aetna uses or discloses your Protected Health Information (PHI) only for very specific reasons and only in accordance with Texas state and federal law. PHI is any information that Aetna creates or receives related to health that identifies an individual. This information can be electronic or in any other format.

This announcement serves as notice that any PHI that Aetna creates or receives may be subject to electronic disclosure in accordance with state and federal law.

Member Payment Estimator for Texas Members

If a service or procedure is not listed in the Member Payment Estimator in Navigator, a Texas member can obtain an estimated cost by completing the appropriate Member Request for Estimate Form.

Aetna Voluntary Member

Boon Member

Vermont

Member Payment Estimator for Vermont Members

If a service or procedure is not listed in the Member Payment Estimator in Navigator, a Vermont member can obtain an estimated cost by completing the appropriate Member Request for Estimate Form.

Aetna Member

Aetna Voluntary Member

Boon Member

 

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