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Your dedication matters

We know that you’re among those the pandemic has affected most. As another challenging year closes, know that we’re here for you — just like you were for your patients — with helpful information and resources.

COVID-19 FAQs  Resources for you

Making care easier

You and your staff can find all the forms you need, all in one place, so you can focus on patient care.

Your journey with us starts here

Your journey with us starts here

Ready to request participation in the Aetna® network? It only takes a few steps. Just watch this quick video* to learn about our application, contracting and credentialing process.

You can also stop by our Provider Onboarding Center, where you can request to join the Aetna network, learn how to update your provider details and much more. 

Visit our Provider Onboarding Center

Keep current with online resources

You have everything you need to stay current with laws, policies, plan updates and more. So you can manage your practice with ease.

Manuals, webinars and more

Stay up to date with Aetna programs, policies and administration tools.


Find updates on plans, procedures, drug lists, Medicare and state-specific information.

State regulations

Look up laws specific to the state where you practice.

Disputes and appeals

Get guidance on submitting a dispute, the time frame for Medicare appeals and more.

Provider self-service portal

Save time with one place to submit claims, check benefits eligibility and access other essential tools.

Federal regulations

Look up important information related to the Federal No Surprises Act.

Committed to cultural competency

Committed to cultural competency

Good health — and a good doctor/patient relationship — begins with understanding your patients' cultural, ethnic, racial and linguistic needs. Watch this presentation to learn more about cultural competence and the important role you play as a provider. 

*This video is intended to be a generic, high-level view of the onboarding journey with Aetna. It closely matches the journey for an individual medical provider. While there are differences with the onboarding journey for other types of providers, this video serves as a guideline.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.