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Stay in the know about coronavirus

Get answers to frequently asked questions about COVID-19-related billing, testing and telemedicine, and access helpful resources to support you and your practice during the pandemic.

COVID-19 FAQs  Support for you

Making care easier

You and your staff can find all the forms you need, all in one place, so you can focus on patient care.

Your journey with us starts here

Your journey with us starts here

Ready to request participation in the Aetna network? It only takes a few steps. Just watch this quick video* to learn about our application, contracting and credentialing process.

Keep current with online resources

You have everything you need to stay current with laws, policies, plan updates and more. So you can manage your practice with ease.

Manuals, webinars and more

Stay up to date with Aetna programs, policies and administration tools.


Find updates on plans, procedures, drug lists, Medicare and state-specific information.

State regulations

Look up laws specific to the state where you practice.

Disputes and appeals

Get guidance on submitting a dispute, the time frame for Medicare appeals and more.

Committed to cultural competency

Committed to cultural competency

Good health — and a good doctor/patient relationship — begins with understanding your patients' cultural, ethnic, racial and linguistic needs. Watch this presentation to learn more about cultural competence and the important role you play as a provider. 

Legal notices

*This video is intended to be a generic, high-level view of the onboarding journey with Aetna. It closely matches the journey for an individual medical provider. While there are differences with the onboarding journey for other types of providers, this video serves as a guideline.

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.

See all legal notices