Find timely information to support your patients through telemedicine, testing, COVID-19-related coding and other resources we’re sharing to help you during this pandemic.
You and your staff can find all the forms you need, all in one place, so you can focus on patient care.
Welcome to Aetna.com! Thank you for your interest in joining our Network. You can complete your request for participation here in a few easy steps
Once you complete your request, we will evaluate the current need to service our membership in your Area.
If we don’t intend to pursue a contract, we will notify you via email, please check your SPAM folder.
If we intend to pursue a contract, a local network manager will reach out to you to begin the contracting process, if required.
This contract is an electronic document that needs to be signed by you using the AdobeSign Process. Please sign and return the contract thru AdobeSign.
If you do not see the email, please check your SPAM folder for this document.
Once Network receives your signed contract, they’ll request that the credentialing process gets started.
We use CAQH to obtain your credentialing application for most states.
If you’re located in Washington, if you’re a physician located in Arkansas or if you’re joining the
Allina Health | Aetna joint venture network in Minnesota, we use different vendors to obtain your credentialing data.
When using CAQH, ProviderSource/Medversant or any other Credentialing vendor, remember that you must designate Aetna as an authorized health plan to access your credentialing application.
Credentialing can take approximately 45 days to complete.
Once you have been approved in the credentialing process, Aetna will countersign and return your final contract via email through AdobeSign.
Aetna systems will be updated to reflect your participation effective date and Aetna members will be able to see your information in the directory. You are now ready to submit claims.
Additionally, you will receive a welcome email with resources to help you in your journey.
Thank You for your interest in participating in our Networks!
Ready to request participation in the Aetna network? It only takes a few steps. Just watch this quick video* to learn about our application, contracting and credentialing process.
You have everything you need to stay current with laws, policies, plan updates and more. So you can manage your practice with ease.
Stay up to date with Aetna programs, policies and administration tools.
Find updates on plans, procedures, drug lists, Medicare and state-specific information.
Get guidance on submitting a dispute, the time frame for Medicare appeals and more.
We’ve put together a list of links to help you manage the many things you do daily. So you can do your job more easily and get paid sooner.
*This video is intended to be a generic, high-level view of the onboarding journey with Aetna. It closely matches the journey for an individual medical provider. While there are differences with the onboarding journey for other types of providers, this video serves as a guideline.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).
This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.
Health benefits and health insurance plans contain exclusions and limitations.
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
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