Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy or privacy practices of linked sites, or for products or services described on these sites.
3 ways to file a complaint
You have the right to make your voice heard about your health care experience — whether it’s about us, your plan, a health service or provider. We’re here to make filing a complaint a little easier.
File a non-Medicare complaint online
If you have a non-Medicare plan, just click the button below to file your complaint.
Print a non-Medicare complaint form
If you have a non-Medicare plan, you can print and complete a form to mail or fax to us.
Review Medicare complaint process
Find more information on the Medicare grievance process, and how to get help.
Get help from the federal government
Get help from the federal government
The federal health care reform law includes rules about appeals, which many plans must follow. If your plan is covered by this law,* you can get help with your appeal by calling the Employee Benefits Security Administration at 1-866-444-EBSA (3272).
More helpful resources
Protect yourself as a health care consumer with good information. Below, you can explore your rights, review the complaint process, learn how to appeal decisions and more.
Legal notices
*This generally applies to most medical plans effective or renewed after September 23, 2010. This generally does not apply to dental-only plans, vision-only plans, retiree-only plans, Medicare Advantage plans, Medicare Part D plans and Medicare supplement plans.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.