You have the right to make your voice heard about your health care experience — whether it’s about us, your plan, a health service or provider. We’re here to make filing a complaint a little easier.
The federal health care reform law includes rules about appeals, which many plans must follow. If your plan is covered by this law,* you can get help with your appeal by calling the Employee Benefits Security Administration at 1-866-444-EBSA (3272).
*This generally applies to most medical plans effective or renewed after September 23, 2010. This generally does not apply to dental-only plans, vision-only plans, retiree-only plans, Medicare Advantage plans, Medicare Part D plans and Medicare supplement plans.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.
Call us at the number on your ID card. Or find more ways to reach us.
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