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Provider manuals

Find guides to support you in providing care, managing your practice and working with us.
 

How-to guide to work with us (PDF)

Find policies, procedures and contact information.

 

Provider and behavioral health manual – February 2025 (PDF)

 

Find state-specific information about participation, claim processing, special programs and other topics.

 

State supplement manual – February 2025 (PDF)

You can use this form with your patients to help evaluate their mental health and treatment history.

 

Behavioral health biopsychosocial intake form (PDF)

We have a set of criteria for participation in our provider network.

 

Network participation criteria – August 2024 (PDF)

This overview has information about APCN and APCN Plus Networks.

 

Aetna Premier Care Network provider guide (PDF)

This manual details our referral process, quality standards, credentialing and reimbursement process.

 

EAP manual for providers (PDF)

This guide helps contracting delegates and their staff know how to perform delegated functions that meet Aetna standards.

 

Delegation management guide (PDF)

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