You will find guides to support you in providing care, managing your practice and working with us.
We have a set of criteria for participation in our provider network.
This guide explains how to work with us. It has policies, procedures and contact information.
Office Manual for Health Care Professionals (applies to all regions)
Northeast Office Manual Supplement (CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT, WV)
Southeast Office Manual Supplement (AR, AL, DC, FL, GA, LA, MD, MS, NC, SC, TN, VA)
West Office Manual Supplement (AK, AZ, CA, CO, HI, ID, NM, NV, OR, TX, UT, WA)
This overview has information about APCN and APCN Plus Networks.
Aetna Premier Care Network/Aetna Premier Care Network Plus Provider Guide
This manual has information about our specialty programs and clinical practice guidelines, along with information on credentialing.
This manual details our referral process, quality standards, credentialing and reimbursement process.
This manual is a reference tool to help contracting delegates and their staff understand how to perform delegated functions to Aetna standards.
This guide discusses how rebranding impacts providers and their patients.
This guide has information about our ID card layout and how to read and use information on the card.
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