Provider Manuals
Provider resources to help you work with us
You will find guides to support you in providing care, managing your practice and working with us.
Network Participation Criteria
We have a set of criteria for participation in our provider network.
Office Manual for Health Care Professionals
This guide explains how to work with us. It has policies, procedures and contact information.
Office Manual for Health Care Professionals (applies to all regions)
Mid-America Office Manual Supplement (IA, IL, IN, KS, KY, MI, MN, MO, MT, ND, NE, OH, OK, SD, WI, WY)
Northeast Office Manual Supplement (CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT, WV)
Southeast Office Manual Supplement (AR, AL, DC, FL, GA, LA, MD, MS, NC, SC, TN, VA)
West Office Manual Supplement (AK, AZ, CA, CO, HI, ID, NM, NV, OR, TX, UT, WA)
Aetna Premier Care Network (APCN) Provider Overview
This overview has information about APCN and APCN Plus Networks.
Aetna Premier Care Network/Aetna Premier Care Network Plus Provider Guide
Behavioral Health Provider Manual
This manual has information about our specialty programs and clinical practice guidelines, along with information on credentialing.
Employee Assistance Program (EAP) Manual
This manual details our referral process, quality standards, credentialing and reimbursement process.
Women’s Health Programs and Policies Manual
Aetna Benefits Product Guide
Quick Reference Guides – individual plans
These plans are purchased by an individual; they are not obtained through an employer. Plans vary by state.
Quick Reference Guide – Delaware
Coventry Rebranding Guides
This guide discusses how rebranding impacts providers and their patients.
This guide has information about our ID card layout and how to read and use information on the card.
