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Provider Manuals

Provider resources to help you work with us

You will find guides to support you in providing care, managing your practice and working with us.

Read our quick-reference guide

Network Participation Criteria

We have a set of criteria for participation in our provider network.

See the criteria

Office Manual for Health Care Professionals

This guide explains how to work with us. It has policies, procedures and contact information.

Office Manual for Health Care Professionals (applies to all regions)

Mid-America Office Manual Supplement (IA, IL, IN, KS, KY, MI, MN, MO, MT, ND, NE, OH, OK, SD, WI, WY)

Northeast Office Manual Supplement (CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT, WV)

Southeast Office Manual Supplement (AR, AL, DC, FL, GA, LA, MD, MS, NC, SC, TN, VA)

West Office Manual Supplement (AK, AZ, CA, CO, HI, ID, NM, NV, OR, TX, UT, WA)

Aetna Premier Care Network (APCN) Provider Overview

This overview has information about APCN and APCN Plus Networks.

Aetna Premier Care Network/Aetna Premier Care Network Plus Provider Guide

Behavioral Health Provider Manual

This manual has information about our specialty programs and clinical practice guidelines, along with information on credentialing.

Read the behavioral health manual

Employee Assistance Program (EAP) Manual

This manual details our referral process, quality standards, credentialing and reimbursement process.

Explore the EAP manual

Women’s Health Programs and Policies Manual

Read the women's health manual

Aetna Benefits Product Guide

Read about our products

Quick Reference Guides – individual plans

These plans are purchased by an individual; they are not obtained through an employer. Plans vary by state.

Quick Reference Guide – Delaware

Quick Reference Guide – Iowa

Quick Reference Guide – Nebraska

Quick Reference Guide – Virginia

Coventry Rebranding Guides

This guide discusses how rebranding impacts providers and their patients.

Rebranding discussion guide

This guide has information about our ID card layout and how to read and use information on the card.

ID card office guide

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