Provider Education & Manuals
Tools and materials for professional development and easy administration
Provider manuals about our policies and programs
You can view and download these manuals:
- Office Manual for Health Care Professionals
- Behavioral Health Provider Manual
- EAP Manual
- Women’s Health Programs and Policies Manual
- Aetna Benefits Product Guide
Educational webinars
We offer live webinars to make it easier to do business with us. Most webinars are open to all providers, regardless of your participation status.
Better communication, better patient care
Communication among health care professionals can lead to better outcomes. When, and how, can you share information about patients being treated for mental health conditions?
Read more about the benefits of communication
See questions and answers about the HIPAA privacy rule
Aetna Smart Compare™
The goal of the Aetna Smart Compare designation is to give our members more information to help them choose a practice for themselves and their families.
The primary care provider (PCP) designation identifies family practice, internal medicine and pediatric practices, participating in an Aetna commercial plan, that deliver high-quality effective care to pediatric and adult patients based on recognized industry measures.
For more details, please refer to the Guide to primary care provider designation (PDF)
The orthopedic specialist hip/knee designation identifies practices, participating in an Aetna commercial plan, that deliver high-quality effective care for hip and/or knee conditions based on recognized industry measures.
For more details, please refer to the Guide to orthopedic specialist hip/knee designation (PDF)