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Provider Education & Manuals

Tools and materials for professional development and easy administration

Provider manuals about our policies and programs

You can view and download these manuals:

  • Office Manual for Health Care Professionals
  • Behavioral Health Provider Manual
  • EAP Manual
  • Women’s Health Programs and Policies Manual
  • Aetna Benefits Product Guide

Explore provider manuals

Educational webinars

We offer live webinars to make it easier to do business with us. Most webinars are open to all providers, regardless of your participation status.

See the topics and schedule

Better communication, better patient care

Communication among health care professionals can lead to better outcomes for patients, and you might have questions about how to discuss sensitive topics.

When and how can you share information about patients being treated for mental health conditions?

What are ways to address social determinants of health challenges?

Do you have questions about the HIPAA privacy rule?

Aetna Smart Compare™

The goal of the Aetna Smart Compare designation is to give our members more information to help them choose a practice for themselves and their families.

The primary care provider (PCP) designation identifies family practice, internal medicine and pediatric practices, participating in an Aetna commercial plan, that deliver high-quality effective care to pediatric and adult patients based on recognized industry measures.

For more details, please refer to the Guide to primary care provider designation (PDF)

The orthopedic specialist hip/knee designation identifies practices, participating in an Aetna commercial plan, that deliver high-quality effective care for hip and/or knee conditions based on recognized industry measures.

For more details, please refer to the Guide to orthopedic specialist hip/knee designation (PDF)

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