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Patient care programs and quality assurance

Patient care support and quality go hand in hand.

Resources and support for behavioral health care

Many patients feel most comfortable learning about treatment options from their primary care provider. These patient care programs can help primary care providers obtain specialized care for patients with certain behavioral health conditions.

Connecting patients with the right care

It's important to choose the right care for patients with behavioral health needs. These tools can help:

 

  • Level of Care Utilization System (LOCUS)
  • Child and Adolescent Level of Care Utilization System/Child and Adolescent Service Intensity Instrument (CALOCUS/CASII) 
  • Applied Behavioral Analysis (ABA) Medical Necessity Guide
  • American Society of Addiction Medicine (ASAM) Treatment Criteria

Commitment to quality

  • Quality report cards

    Report cards rate the quality of our health plans in multiple areas. They use a standard set of measures called the Healthcare Effectiveness Data and Information Set (HEDIS®).

  • Aetna specialty institutes

    Our Institutes of Quality® and Institutes of Excellence are publicly recognized, high-quality, high-value health care facilities that specialize in transplants, infertility, cardiac care, orthopedic care or bariatric surgery.

  • CAHPS®survey

    The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is an annual survey that assesses patients’ experiences with health care providers and access to health care services. The CAHPS survey focuses on quality measures like care coordination, customer service, quality of care, and more.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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