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Disputes and appeals

Information for health care professionals who need to dispute a claim or utilization review decision.

Before you get started

 

Dispute options, timelines or requirements vary by request type. They may also be affected by state or federal rules.

Disputes and appeals process

Licensed health care professionals and groups that provide services to our members may dispute a claim or utilization review decision. Disputes follow either a reconsideration or a post‑service appeal, based on timing and request type.

 

Disputes and appeals

State-specific information

We have state-specific information about disputes and appeals. We also list exceptions to our 180-day filing standard. Exceptions apply to members covered under fully insured plans.

 

State-specific forms about disputes and appeals

State expectations to filing standards

Medicare appeals

For providers

Medicare payment appeals are available for out-of-network providers.

 

For members

Medicare patients may appeal a hospital discharge decision. 

 

Learn more about Medicare appeals process

Helpful resources

Also of interest: