Tools that save you time and money
ERAs, EFTs and electronic EOBs
Receive payments directly to your account. And review claims payment information online any time.
Coordination of benefits
Get timely payments with electronic coordination of benefits (COB) when a patient is covered under more than one insurance plan.
Digital member ID cards
Instead of a plastic ID card, your patients may give your office:
- Photocopy or printed version of ID card
- Electronic version of ID card, shown on a smartphone or tablet
Please accept these alternate formats. You can get a patient's digital member ID card by submitting an eligibility inquiry on our secure provider website, or through Availity. ID cards can be saved and printed.
Some of our plans pay for services from doctors who are not in our network. We pay based on “usual and customary charges.”
Aetna Signature Administrators
Aetna Signature Administrators (ASA) enables us to extend our services to additional plan sponsors with PPO plans
Payment grace period for exchange members
Some members who buy their health plan on a public exchange may qualify for a grace period to make up missed premium payments. Claims may be pended during that time.