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Utilization management

Learn how we determine coverage and find information about important policies and utilization review.

Guidelines for coverage determination

Coverage determination is based on guidelines or criteria that include:

 

  • Aetna® Clinical Policy Bulletins
  • Centers for Medicare & Medicaid Services National Coverage Determinations, Local Coverage Determinations and Medicare Benefit Policy Manual
  • MCG guidelines
  • American Society of Addiction Medicine (ASAM) Criteria; Treatment Criteria for Addictive, Substance-Related, and Co-Occurring Conditions, Third Edition
  • Applied Behavioral Analysis (ABA) Medical Necessity Guide
  • Level of Care Utilization System for Psychiatric and Addictive Services (LOCUS)
  • Child Adolescent Level of Care Utilization System for Psychiatric and Addictive Services/ Child and Adolescent Service Intensity Instrument (CALOCUS-CASII)

 

Outside vendors

In some states, we delegate utilization review of certain services — including radiology and physical/occupational therapy — to vendors.

Important policies and coverage reviews

  • Outpatient surgery site of service policy

    Using cost-effective sites of service for certain outpatient surgical procedures can help members save.

  • Radiology imaging site of care policy

    Imaging procedures will be reviewed for medical necessity before being approved in an outpatient hospital setting.

  • Clinical questionnaire for prior authorization requests

    We’ve made it easier to request authorizations for selected procedures through the Availity® provider portal.

Also of interest: