Learn how to work with us electronically

Each month we offer interactive, 45-minute webinars that walk you through how to use our online tools.

Working with Aetna on NaviNet

This webinar covers how to use and manage most of the tools and transactions on the secure provider website.

Offered: Fourth Tuesday of each month, 2 pm ET

Claims management tool

This webinar covers:

• Checking claims status
• Viewing claims reports
• Accessing online Explanation of Benefits (EOB) statements
• Handling single and multiple claim reconsiderations
• Using the Claim EOB tool
• Setting up electronic remittance and funds transfer (ERA/EFT)

Offered: Third Thursday of each month, 2 pm ET

Precertification

This webinar is key for anyone managing the precertification process for their practice or facility. We review the Precertification Code Search Tool and show you how to handle inpatient, outpatient and behavioral health precertification. We also highlight the precertification inquiry and precertification status update tools.

Offered: Second Tuesday of each month, 2 pm ET

Precertification attachments

This webinar will demonstrate the new method to submit clinical information to us to support precertification requests. You’ll learn how to add attachments from the precertification add, inquiry and update transactions.

Offered: September 18, September 19, September 27, October 11 and
October 16, 2 pm ET

How to register for webinars

Complete the online webinar registration form

Please register at least one day in advance.