Educational Webinars
Learn how to work with us electronically
We offer interactive, live webinars to help you use our online resources and put more time back in your day. Read about our classes, then click on the links to find the best day and time to attend.
Open to new and existing contracted providers and staff
Doing business with Aetna®
New to Aetna? Or do you simply want to see what’s new? Awesome! Join us on a tour through the Provider Onboarding Welcome page. You’ll discover tools and resources that’ll make your day-to-day tasks with us simple and quick.
We’ll show you how to:
- Locate clinical and payment policies, online forms, provider manuals and referral and Medicare directories
- Access online transactions such as eligibility and benefits, precertification and claim submission and status
- Register for live instructional webinars
- Update your provider data and much more
This webinar is offered on the second Tuesday and the third Wednesday of every month, from 1:00 PM to 2:15 PM ET. You can register for your preferred option below.
Webinar option 1:
Register for Doing business with Aetna - Tuesday sessions
Webinar option 2:
Register for Doing business with Aetna - Wednesday sessions
The following webinars are available to all providers, regardless of your participation status with us
Working with Aetna on Availity®
Offered on the first Tuesday of every month, from 2:00 PM to 3:30 PM ET
This webinar is great for getting started with us. You’ll learn how to register for our provider portal on Availity, contact us and identify products. We’ll talk about tools and transactions on our site, and the administrator’s role, too.
Click below to view the schedule and register for your preferred session.
Register for Working with Aetna on Availity webinar
Authorizations on Availity®
Offered on the second Wednesday of every month, from 2:00 PM to 3:15 PM ET
This webinar is key for anyone managing the authorization (precertification) process for their practice or facility. That’s because we’ll review the Precertification Code Search, Precertification Inquiry and Precertification Status Update tools. These are tools made to ease the request process. Plus, you’ll learn how to best handle inpatient, outpatient, behavioral health and drug requests.
Click below to view the schedule and register for your preferred session.
Register for Authorizations on Availity webinar
Claim Management on Availity®
Offered on the third Thursday of every month, from 2:00 PM to 3:15 PM ET
You’ll learn about all things related to patient accounts. We’ll go over claims status, online Explanation of Benefits (EOB) statements and claim reconsideration. And you’ll see how the Claim Status and Remittance Viewer tools can work for you.
Click below to view the schedule and register for your preferred session.
Register for Claim management on Availity webinar
Submitting drug prior authorization requests on Novologix
Offered on the second Thursday of each month from 1:00 PM to 2:00 PM ET
This webinar is for anyone who submits specialty drug prior authorization requests for their practice or facility. We’ll show you how to use the Novologix portal (accessed through Availity) to submit a specialty drug prior authorization request, initiate a National Comprehensive Cancer Network regimen (NCCN) and check the status of a pending request. Click below to view the schedule and register for your preferred session.
Register for Submitting drug prior authorization requests on Novologix webinar
Aetna clinical questionnaire on Availity
This webinar is for anyone who’d like training on completing the clinical questionnaire on Availity. We’ll focus on completing the questionnaire for hip and knee arthroplasty authorization requests. Choose from one of the three special sessions listed below.
Register for the Aetna clinical questionnaire on Availity webinar on Thursday, September 16, 2021
Register for our provider portal
We’ll feature content from our provider portal on Availity. We recommend registering for the site before your scheduled webinar.
