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Pharmacy help line

Pharmacy help line
Do you need answers to questions about prescription drugs? We're here 24 hours a day, every day.
Prescribing Tools
Search our formulary list of preferred drugs. Find a pharmacy clinical policy bulletin, or search our preferred drug lists. Or find out more about e-prescribing.
Specialty Medications
Some patients require specialty drugs for chronic or complex conditions. The network specialty pharmacy can dispense these drugs quickly and at a reasonable cost.
Pharmacy Claims
Submit your pharmacy claims electronically through one of our electronic transaction vendors using NCPDP Telecommunications Standard D.0.
Log in to our provider portal
Log in to our provider portal
The provider portal has information and tools to complete real-time transactions along with administrative and financial tools. You can:
- Submit claims
- Account management
- Submit eligibility and benefits inquiries

Legal notices
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.