Aetna Specialty Pharmacy® medicine and support services is a mail-order pharmacy that dispenses specialty drugs. These drugs treat chronic conditions, such as multiple sclerosis, rheumatoid arthritis and cancer.
Your patients benefit from:
You can find precertification forms for specialty drugs on our forms page.
We’ve also listed links to other information below.
A representative from Aetna Specialty Pharmacy will contact your patient once you place an order. The patient will get a personal care plan. They also get a welcome packet included when they receive their first filled order from Aetna Specialty Pharmacy. If needed, we can work with members to coordinate home care services.
We call patients one week before a refill is due to schedule the next delivery. We check to see if patient still take the same drug or if they need any other help.
We also stay in touch with you so you know how your patient is doing between office visits.
Some patients who take specialty drugs to treat certain chronic conditions might need extra support. That’s where the Aetna Specialty Health Care ManagementSM nurse team comes in. A nurse helps the patient to stay on track with treatment and manage side effects. Our program includes support for several conditions, including asthma, Crohn’s disease, multiple sclerosis, pulmonary disease and transplants.