Skip to main content

Specialty pharmacy and care programs

Support for people taking specialty drugs

The network specialty pharmacy medicine and support services is a mail-order pharmacy that dispenses specialty drugs. These drugs treat chronic conditions, such as multiple sclerosis, rheumatoid arthritis and cancer.

Your patients benefit from:

  • Mail delivery to their home, doctor’s office, or anywhere they choose
  • Safe handling, secure packaging and quick delivery, plus free standard shipping
  • Tips and training on how to self-administer injectable drugs, and cope with possible side effects
  • Ongoing support from a team of specialists to help them stick with your care plan

It's easy to order:

  1. e-Prescribe: NCPDP ID 1466033
  2. Telephone: 1-800-237-2767 (TTY: 711)
  3. Fax: 1-800-323-2445

A team approach


A representative from the network specialty pharmacy will contact your patient once you place an order. They also get a welcome packet included when they receive their first filled order from the network specialty pharmacy. If needed, we can work with members to coordinate home care services.

We also stay in touch with you so you know how your patient is doing between office visits.

Special care management programs

Some patients who take specialty drugs to treat certain chronic conditions might need extra support. That’s where the care management nurse team comes in. A nurse helps the patient to stay on track with treatment and manage side effects. Our program includes support for several conditions, including Crohn’s disease, Hepatitis C, multiple sclerosis, oncology, rheumatoid arthritis and transplants.

Our specialty pharmacy is URAC accredited

URAC is an independent, non-profit health care accrediting organization dedicated to promoting health care quality through accreditation, education, and measurement. Read more about our URAC accreditations 

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: