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NationsHearing to manage services for some of our Medicare members

As of January 1, 2021, NationsHearing will administer all routine hearing-related services for some* of our Medicare members. These services include:

  • The hearing exam used to assess hearing aid candidacy
  • All hearing aid benefits

What you need to know
Your patients’ hearing benefit is separate from the diagnostic hearing exams and related charges covered by Medicare. You may continue to bill us for hearing tests for a medical condition. If your Aetna Medicare patient needs hearing aids, tell them to call NationsHearing at 1-877-225-0137. Someone is available to help Monday through Friday, 8 AM to 11 PM ET.

Join the NationsHearing network
To provide hearing aid services to our Medicare Advantage plan members, you must be part of the NationsHearing network. Visit to learn more about the network.

For a paper application, call 1-877-226-9158.

*This benefit is not available to all Aetna Medicare Advantage members. To check eligibility, members should check their Evidence of Coverage (EOC). Providers should verify eligibility through our Provider Service Center.