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COVID-19: Provider FAQs

Thank you to our doctors, nurses, clinicians and health care workers: Your tireless dedication to your patients and communities during this time is inspiring.


As we continue to move through these uncertain times, we’re committed to providing you with the answers and information you need to keep your practice running.

The CVS Health Enterprise Response and Resiliency and Infectious Disease Response teams are actively monitoring the rapidly evolving international coronavirus outbreak, which was declared a pandemic by the World Health Organization (WHO) on March 12. For more information about the virus, please visit the Centers for Disease Control (CDC) and/or WHO websites dedicated to this issue.

We’re here to support you Find out how

CDC info

Visit the CDC Travelers' Health website for the latest news.

Visit the CDC

WHO info

Visit the World Health Organization for global news on COVID-19.

Visit the WHO


CVS info

Learn how CVS Health is responding to the COVID-19 outbreak.

Visit CVS Health

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Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.