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COVID-19: Provider FAQs

State resources


Vaccine news, testing info and updated case counts

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CDC info

Get the latest updates on every aspect of the pandemic.


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State resources

Get vaccine news, testing info and updated case counts.


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CVS Health

Access trusted resources about COVID-19, including vaccine updates.


Visit CVS Health

The CVS Health Enterprise Response and Resiliency and Infectious Disease Response teams are actively monitoring the rapidly evolving international coronavirus outbreak, which was declared a pandemic by the World Health Organization (WHO) on March 12. For more information about the virus, visit the Centers for Disease Control (CDC) and/or WHO websites dedicated to this issue.


Department of Labor’s COVID-19 extension requirements


In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency or one (1) year, whichever period is shorter, in determining the timeliness of your claim. You may still submit claims within the normal time frames if you are able to do so.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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