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COVID-19: Provider FAQs and Resources

Thank you to our doctors, nurses, clinicians and health care workers:

Your tireless dedication to your patients and communities during this time is inspiring. And through our latest efforts – such as our support for the CARES Act and mental well-being initiatives – we're here to help you flatten the second curve. You and your well-being are important to us. Learn more about our programs for front-line health care workers.

Keeping you informed

Our updated telemedicine policy: what providers need to know

Our updated telemedicine policy: what providers need to know

During this time of unprecedented challenges, it’s more important than ever for you to be there for your patients. Learn how we’re changing our telemedicine policies to make it easier for you to provide safe, quality care.

The CVS Health Enterprise Response and Resiliency and Infectious Disease Response teams are actively monitoring the rapidly evolving international coronavirus outbreak, which was declared a pandemic by the World Health Organization (WHO) on March 12. For more information about the virus, please visit the Centers for Disease Control (CDC) and/or WHO websites dedicated to this issue.

We’re here to support you Find out how

Stay informed

Visit the CDC Traveler’s Health website for the latest news.

Visit the CDC

Get updates

Visit the World Health Organization for global news on COVID-19.

Visit WHO


Hear the latest

Learn how CVS Health is responding to the COVID-19 outbreak.

Visit CVS Health

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.