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How Aetna® supports providers

We’re committed to creating a better health care experience for everyone. So we're simplifying everyday provider interactions and building stronger partnerships to better support you and the patients you serve.

Advancing health care, together

 

Learn how we're improving the provider experience by making it easier to navigate care, simplifying everyday tasks and building stronger partnerships.

Clearing clinical obstacles — so care comes first

We’re streamlining the prior authorization process, so you can focus more on patient care.

 

We’re providing faster decisions and reducing the number of requests requiring review. This helps create a more seamless experience for providers and patients.

 

Over 95% of eligible prior authorizations approved within 24 hours*

Faster, simper processes — so you get what you need the first time

Administrative work takes time away from care.

 

We’re working to improve credentialing, contracts and claims by building intuitive tools and more transparent processes. You'll get more real-time information with less time on the phone.

 

95% of claims are paid within 15 days*

Prioritizing partnerships — so health care works better for you and your patients

Working alongside providers is how progress happens. We actively seek your feedback because strong partnerships help us learn, improve and work toward shared goals that support better patient care.

 

61% of Aetna spend tied to value-based care*

What our providers are saying

“Aetna has allowed our clinicians to focus on providing care rather than justifying every session. This contributes to uninterrupted treatment and builds trust between providers, clients and the insurance plan."

 

–In-network clinician*

“What an outstanding turnaround I have seen in [the ability of Aetna] to credential providers. I submitted two providers for credentialing. Both are now credentialed [within a few weeks]!”

 

-In-network Aetna behavioral health provider*

Our latest updates, news and recognitionsSee what’s happening at Aetna

News and insights

 

See how we are improving the provider experience. Stay up to date on programs, tools and results.

 

Explore news and insights

Aetna awards

 

Our work is recognized by industry leaders. These awards reflect the progress we are making for providers and patients.

 

View Aetna awards

More providers resources

Questions? We’re here to help.

Get support when you need it. Find answers, connect with our team or take the next step with Aetna.

  • Join our network

    Join a network focused on simpler processes, faster payments and stronger support. We help you care for your patients and grow your practice.

  • Contact us

    Get help when you need it. Our team can help support onboarding, daily tasks and ongoing questions.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.