Member Services - HMO
ID cards, Claims & Eligibility Questions, Precertification/Claim Assistance
Call HMO Member Services at 888-702-3862.
Claims Mailing Address
Aetna, Inc.
P O Box 981107
Lexington, Ky 40512
Plan Sponsor Services/Enrollment Department
Enrollment: New or Termination/Changes/Questions
Aetna, Inc.
P O Box 44129
Jacksonville, FL 32231
Call HMO Plan Sponsor Services/Enrollment Department at 855-319-7290.
Send email to HMO Plan Sponsor Services/Enrollment Department
Please mail all enrollment forms to above address and indicate the type of plan on the envelope.
Example: HMO, Life, Dental or PPO Medical
Billing/Account Reconciliation Questions
Call HMO Billing/Account Reconciliation at 855-319-7290.
Send email to HMO Billing/Account Reconciliation
Member Services - PPO, Dental, Life, Indemnity, AD&D
ID cards, Claims & Eligibility Questions, Precertification/Claim Assistance
Call PPO Member Services at 888-802-3862.
Claims Mailing Address
Aetna, Inc.
P O Box 14079
Lexington, Ky 40512
Plan Sponsor Services/Enrollment Department
Enrollment: New or Termination/Changes/Questions
Plan Sponsor Services Mailing Address
Aetna, Inc.
P O Box 44129
Jacksonville, FL 32231
Call PPO Plan Sponsor Services/Enrollment Department at 855-319-7290.
Send email to PPO Plan Sponsor Services/Enrollment Department
Please mail all enrollment forms to above address and indicate the type of plan on the envelope.
Example: HMO, Life, Dental or PPO Medical
Billing/Account Reconciliation Questions
Call PPO Billing/Account Reconciliation at 855-319-7290.
Send email to PPO Billing/Account Reconciliation
Added Benefits
Informed Health® Line
Call 24 Hour Nurse Help Line at 1-800-556-1555.
Vision One® Discount Program
(9am-9pm ET Monday-Friday & 9am-5pm ET Saturday)
Call for closest Eye Care Provider at 1-800-793-8616.
Pharmacy Management (APM)
Member/Physician Services
Call Member/Physician Services at 1-800-238-6279 prompt 2.
Mail Claims To
Aetna Pharmacy Management
PO Box 398106
Minneapolis, MN 55435-8106
Aetna Mail Order Drug
Call Aetna Mail Order Drug at 1-866-612-3862.
Optional Services that you may have purchased through Aetna
Life Insurance
Call Aetna Life Insurance Center at 1-800-523-5065.
Dental
Call Aetna Dental at 1-877-238-6200.