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Care management when it counts

Aetna One® care management helps support healthy employees while engaging those who need the most care, when it matters most. For better health and better costs.


Finding, engaging and driving health change

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Finding, engaging and driving health change

Better health means better cost management. Our care management programs deliver. We’re also delivering differentiated value by ensuring members are guided to take the right health actions based on their unique needs. It’s all part of creating more personalized paths to health.


We use a mix of data analytics and innovative solutions to identify members early in their health care journey and proactively engage them through the channels they prefer so we can improve their health outcomes and lower costs across the board.


The result? Members get actionable information where and when they need the most support. And you get healthier members and savings — like a demonstrated 2.5:1 return on your investment.1



Reaching members where and when they want

Our care management model is built on three, core strengths of care:

Personalized outreach

We’re connecting data to create deeper insights for a more personal touch — from one-on-one nurse case management to personalized communications — to encourage employees to take healthy actions.

Local support

We’re leveraging local care — and breaking down barriers to care — to reach more employees at CVS Pharmacy, MinuteClinic® and HealthHub® locations.

Digital tools

We’re connecting the care experience through digital tools like the Aetna Health® mobile app, secure messaging, texting reminders and self-scheduling for certain programs to deliver a convenient experience that focuses on whole health.

Tailored care management options

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Tailored care management options

With our tiered suite of care management offerings, you get a holistic approach to physical and emotional well-being, along with the flexibility to address specific health conditions within your employee team.*


Aetna One® Essentials
Focuses on acute, episodic care and admissions prevention, and offers a cost-effective solution for major health events plus digital coaching support.


Aetna One® Flex
Focuses on identifying potential chronic conditions before they begin, and offers single-nurse for the family support for acute and chronic care, an expanded care team, plus all the benefits of Aetna One Essentials.


Aetna One® Choice
Offers a greater clinical touch through integrated group coaching, integrated utilization management and expanded staffing — plus all the benefits of Aetna One Flex.


Aetna One® Advocate
A high-touch, high-tech advocacy service model that combines data-driven processes with the expertise of advocates, bundles member services with clinical services to provide holistic care and includes the best of our suite of offerings.


Right care, right time

Creating more personalized paths to health with Aetna One care management.



1Savings can vary. Most clients see at least a 2.5:1 return on investment (ROI), which can vary based on customer.

*Additional personalized services like Aetna Advice and the Healing Better program are available for self-funded employers.

Ask your Aetna Account Manager for more information.


Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

Target® is the property of Target Brands, Inc.

Health benefits and health insurance plans contain exclusions and limitations.

See all legal notices