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Taking charge of diabetes

With Transform Diabetes Care 2.0, we’re giving members the tools, education and support to stick with treatment so they can manage their condition with success.

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Collaborating for better diabetes care

Collaborating for better diabetes care

Diabetes is one of the most common, costly and difficult to manage health conditions. And diabetes and comorbidity management programs have traditionally been one-size-fits-all. We’re changing that. Our person-first approach supports members using these five clinical intervention categories:


  • Taking the right medication
  • Adherence to medication
  • Preventive screenings
  • Lifestyle and comorbidity management
  • Monitoring blood glucose and blood pressure

Our holistic approach

We’re connecting with members through all stages of their journey — from diagnosis to monitoring to treatment — to help them live with diabetes, manage comorbid conditions and lower the barriers to getting quality, timely care.

Individualized interventions

Using advanced analytics and comprehensive member data, we identify members who need support to create a customized care experience.

Dedicated team

Members get one care team, managed by an Aetna® care manager or Certified Diabetes Care and Education Specialist nurse, to help them stick with treatment and healthy behaviors.

Connected devices

We help members who may benefit from blood sugar testing get the meter that works best for them. We also use glucose monitoring data to shape each member’s experience based on their needs and risks. Eligible members also get a pressure cuff to monitor blood pressure at home.

Convenient care

Members can access care that fits their needs, like 1:1 nurse support; local, face-to-face care delivery and condition support with CVS® pharmacists, and at select CVS® HealthHUBTM and MinuteClinic® locations.

We’re transforming diabetes care

[Serena] My mom had Type 2 Diabetes. Unfortunately, we didn’t discover that until she had her first heart attack. And it took not only a physical toll on her, but it took a mental toll on her. And so that changed my goals in life. I wanted to be in the nursing field and help as many families as possible. And I’m grateful for the position that I have now ‘cause I’m able to do just that.


Transform Diabetes Care is different than any other program. The members have access to an entire team. And we work together to provide the care that these patients need to help manage their conditions.


[Skye] There’s are so many ways we help patients with their diabetes. Some of those ways include connecting with the pharmacist to go over any medication issues they have, helping them navigate through their primary care physician, helping them with any DME products and if they have anything specifically clinical, that’s when I would pass them over to a clinician.


[Serena] We can do a retinopathy exam. We can also do a foot exam, glucose testing and refill their medication.


[Karen] Pharmacists play a very important role in the care team. If a patient starts a brand-new medication and they are concerned about the side effects, we do give them all the information that they need. Patients will come in and we have to help them with testing, so we take them step by step.


[Karen] Face to face conversations are much more impactful. You can actually uncover other issues that they might be experiencing that they haven’t been able to vocalize yet. You are able to help the patient overall instead of just one specific area that they might be needing.


[Skye] I think it just ups the level of customer service. It’s unique that you have a care concierge. We have a clinician in store and you can connect with a pharmacist.


[Serena] We’re in the community, we’re able to provide care 7 days a week to patients that are unable to get appointments with their primary provider.


[Skye] We’re here to speak on the patient’s behalf, to be their voice when they need us. We’re just there to really advocate for them.


[Karen] Patients love coming in and seeing that they have so many different options. We are basically just a one stop shop.


[Skye] We want all of our Transform Diabetes Care members to feel welcome, to feel connected.


[Karen] I want them to overcome all these obstacles that they are recently experiencing and to feel in control.


[Skye] We are called a Care Concierge for a reason — because we do care, we want people to be healthy and we want people to feel like they can come here and feel safe and feel trusted, that we are here with their best interest at heart.


[Serena] Treating Type 2 Diabetes is definitely personal for me. I think the biggest reward is being able to see patients come back and share their experiences and they appreciate that I was able to help them along their, their path to better health.

We’re transforming diabetes care

Taking charge of diabetes goes beyond routine doctor visits and blood sugar monitoring. We’re reinventing diabetes care management by leveraging data and technology to meet members where they are and deliver a holistic, personalized approach to treatment. Check out our latest innovations to help members manage their diabetes with success.

CVS Health Tracker™ app

CVS Health Tracker™ app

The CVS Health Tracker app puts Aetna members in charge of their diabetes care. They can pair their glucose meter and/or blood pressure cuff, track and sync readings, and add notes. The app then makes the readings available to the program’s care team. Members can also share readings with their doctor.


The app also includes educational content and diabetes-friendly recipes to help members manage their diabetes with success.


Download the app today.


Right support, right time

Digital, personal and local support to help members manage their diabetes with success.


Note: One of our care management programs must be in place to offer Transform Diabetes Care. Your Aetna rep can tell you more.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Aetna®, CVS Pharmacy, Inc., which owns CVS® HealthHUB™ locations, and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

Health benefits and health insurance plans contain exclusions and limitations.

See all legal notices 

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