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Aetna Health℠ app Improving the digital health experience

With intuitive digital health tools designed to help members reach their wellness goals, the Aetna Health app offers a smarter, more accessible way to manage care — anytime, anywhere.

Text transcript for “Aetna Health App” – 38 second video

 

Background music: Uplifting, modern instrumental music plays throughout the video.

 

Narration: Better access to care starts with smarter tools.

 

On-screen text: Better access to care starts with smarter tools.

 

Media description (scene 1): A person opens the Aetna Health app on their smartphone, navigating through a clean, modern interface.

 

Narration: Our latest updates to the Aetna Health app deliver intuitive design and smarter features.

 

On-screen text: Intuitive design. Smarter features.

 

Media description (scene 2): A user types “find a doctor” into the app’s search bar and receives clear, helpful results.

 

Narration: From enhanced Search that guides members to solutions with plain language search terms...

 

On-screen text: Enhanced Search with plain language

 

Media description (scene 3): A member chats with a virtual assistant in the app, then views their coverage details.

 

Narration: ... to live chat features, real-time coverage information...

 

On-screen text: Live chat. Real-time coverage info.

 

Media description (scene 4): A new employee uses the app’s onboarding tool to explore their benefits.

 

Narration: ... plus new onboarding tools guide employees through their benefits while also providing ways to help them find the care they need.

 

On-screen text: New onboarding tools. Help finding care.

 

Media description (scene 5): The app switches to Dark Mode, making the screen easier to read.

 

Narration: And with the addition of Dark Mode, the app is now better for those with low vision, making it more accessible for all.

 

On-screen text: Now with Dark Mode. More accessible for all.

 

Media description (scene 6): A diverse group of people smile while using the app in different settings — at home, at work, and on the go.

 

Narration: A simpler, smarter benefits experience for everyone.

 

On-screen text: A simpler, smarter benefits experience for everyone.

 

On-screen text: Aetna®

Healthier happens together®

 

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates.

 

Aetna® is part of the CVS Health® family of companies.

Discover the Aetna Health app A smarter and more accessible benefits experience starts here

 

Learn how the updated Aetna Health app empowers members to make the most of their health benefits and supports your health plan investment.

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New app features drive resultsBetter access to care starts with smarter digital health tools

When members can easily navigate their health benefits and find the right care, everyone wins — your employees, their teams and you.

 

Why Aetna Health app enhancements matter for you:

  • Empowered employees lead to better health outcomes

    Easy-to-use digital tools and personalized guidance help members get the right care at the right time, boosting engagement, satisfaction and health outcomes. In fact, 83 percent of users are finding what they need in the top three search results.*  Plus, the addition of personalized guidance and care for specific health conditions through Care Paths, a new program for eligible members, ensures that they receive the right care, at the right time.

  • Simplified and accessible features add stronger value

    Accessible features, such as dark mode, help users with light sensitivity. And redesigned navigation highlights key features like real-time prior authorization and deductible tracking. This has resulted in a 10 percent increase in coverage satisfaction and a 2.4 boost in Net Promoter Score (NPS) during onboarding.*

  • Faster answers build greater health plan confidence

    When employees can easily find their ID cards, plan details and support through live chat, they feel more confident managing their benefits. This reduces HR questions and gives everyone more time to focus on what matters most.

  • Personalized onboarding ensures smarter benefit use

    A multi-channel welcome program helps employees get started faster. This drives a 13 percent rise in digital adoption* and better long-term health decisions.

  • Industry-leading performances improves member experience

    We continue to invest in digital innovation as part of our commitment to improving the member experience. The latest enhancements to the Aetna Health app — along with our top-tier rankings in both desktop and mobile experience* — show how we’re delivering on that promise.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

 Apple, the Apple logo, iPhone, iPod touch and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

 Android and Google Play are trademarks of Google Inc.

 Health benefits and health insurance plans contain exclusions and limitations.

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