Skip to main content

ERA, EFT and electronic EOBs

Save time and money with these electronic tools

  • Electronic remittance advice (ERA) provides claims payment explanations in HIPM· compliant files.
  • Electronic funds transfer (EFT} puts payment right into your account.
  • Explanations of Benefits (EOBs) are on our secure provider website. Patient cost estimator is available on our provider portal on Availity.

Electronic remittance advice (ERA)

ERA is a safe and convenient alternative to paper reports. Enroll electronically through CAQH.
CAQH's enrollment site

Electronic funds transfer (EFT)

EFT lets us send claims payments directly to your bank account. Enroll electronically through CAQH.

CAQH's enrollment site

Electronic Explanations of Benefits (eEOBs)

You can review claims payments electronically on our secure provider website.

Log in to review claims payments

Contact Aetna

If you believe you are missing an ERA file, please wait four business days. If you still have not received it, please contact your ERA vendor. If your vendor is unable to resolve your inquiry, the vendor may investigate further for you, or they may direct you to contact us.
 

If you believe you are missing an EFT, please review your account over four days to see if the funds have settled on a different day. If you are still unable to find the missing EFT, please contact your bank for assistance. If your bank is unable to resolve your inquiry, please contact us.

Contact Aetna

Related links

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

See all legal notices