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We’re going paperless!
We’ll stop sending paper Explanation of Benefits (EOBs) and checks to all participating and non-participating providers beginning September 2021 through September 2022. Sign up for electronic payments and statements before it’s your turn.
We encourage you to enroll for direct deposit payments. If you don’t enroll to receive payments by direct deposit, you may receive future Aetna payments by virtual credit card. If you don’t want payments by virtual credit card, enroll to receive direct deposit payments.
Electronic remittance advice (ERA)
ERA provides claim payment explanations in HIPAA-compliant files. You don’t need to enroll in ERA to get electronic EOBs. Enroll for ERA electronically through Payer Enrollment Services.
Electronic funds transfer (EFT)
EFT lets us send claim payments directly to your bank account. Enroll electronically through Payer Enrollment Services.
Electronic Explanations of Benefits (eEOBs)
Get identical copies of our EOBs from our provider portal. You can get eEOBs without ERA.
Virtual credit card (VCC)
Process credit card payments without sharing your bank account information. Interchange fees will apply. If you don’t wish to receive payments by VCC, enroll in EFT.
Related links
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Find forms for claims, payment, billing. Medicare, pharmacy and more.
Legal notices
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.