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Aetna Strategic Desktop Customer Service Portal Video




Real time. 

That’s what benefits professionals say they want in a customer service application. 

And Aetna delivers. 

Welcome to the Aetna Strategic Desktop Customer Service Portal. 

Your secure gateway to Aetna’s customer service applications. 

Giving you real-time access to your members’ benefits and claims information. 

And allowing you to continue to play an active role in the customer service experience.

The heart of the Aetna Strategic Desktop Customer Service Portal is the Member 360 screen, which gives you a complete view of your members’ data. 

Here, you can access the most important plan, benefits and claims information. 

You can find details on in- and out-of-network benefits, riders, and plan options. 

You can see all the details associated with any claim – from what the provider submitted, to what was paid, to provider payment information. 

Want more information on a code? Simply hover over with your mouse and you’ll get an explanation. 

The Portal provides you with a wealth of real-time, robust information. 

It provides a level of transparency that is rare in the marketplace. 

But we know you value access to your members’ information. 

And we have the confidence to share it with you. 

The Aetna Strategic Desktop Customer Service Portal. Simple. Secure. Real time. 

Ask your Aetna representative today how it can work for you.

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