Aetna members: If you log in to your secure member website, you can access a form pre-filled with your personal information. This may help us to answer your question or resolve your issue more quickly.
You can use our public form if you are not a member or if you prefer not to log in. You will need to provide your personal and contact information so we can respond. We respond to messages from 8am-6pm local time, Monday-Friday.
To speak to someone about your Aetna coverage, please call the Member Services phone number on your Aetna ID card. Or log in to your secure member website, where you can find a phone number that is specific to your coverage.
If you do not have an ID card or cannot log in to your secure site, you may call our Corporate Contact Center at 1-800-US-AETNA (1-800-872-3862). This is not a Member Services phone number. You will be transferred to the Member Services group that handles your Aetna coverage. The Corporate Contact Center is staffed Mon-Fri, 7 a.m. – 7 p.m. ET.
For questions about:
Aetna pharmacy claims:
Mail-order drug ordering address:
We want to make it easier for you to live healthier. Join us in a conversation about the future of healthcare. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you. Tweet with us 8 a.m.-8 p.m. ET Monday-Friday @Aetna and 24/7 @AetnaHelp.