Aetna members: If you log in to your secure member website, you can access a form pre-filled with your personal information. This may help us to answer your question or resolve your issue more quickly.

You can use our public form if you are not a member or if you prefer not to log in. You will need to provide your personal and contact information so we can respond. We respond to messages from 8am-6pm local time, Monday-Friday.

Contact us at the Member Services phone number on your Aetna ID card.

Or, call us at 1-800-US-AETNA (1-800-872-3862) from 7 a.m. – 7 p.m. ET (Connecticut residents, call 860-273-0123), Monday-Friday

For questions about:

• Pharmacy or Aetna Rx Home Delivery, call 1-888-RX-AETNA (1-888-792-3862) from 7 a.m. – 11 p.m. ET Monday – Friday, 7 a.m. – 9:30 p.m. ET on Saturday, and 8 a.m. – 6 p.m. ET on Sunday.
• Vital Savings by Aetna®, call 1-877-MYVITAL (1-877-698-4825) from 7 a.m. to 7 p.m. CT

General address:
Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156

Aetna pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444

Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892

We want to make it easier for you to live healthier. Join us in a conversation about the future of healthcare. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you. Tweet with us 8 a.m.-8 p.m. ET Monday-Friday @Aetna and 24/7 @AetnaHelp.

@Aetna – https://twitter.com/aetna
@AetnaHelp – https://twitter.com/aetnahelp