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To speak to someone about your Aetna coverage, please call the Member Services phone number on your Aetna ID card. if you log in to your secure member website, you can find a phone number that is specific to your coverage.
If you do not have an ID card or cannot log in, you may call our Corporate Contact Center at 1-800-US-AETNA (1-800-872-3862). This is not a Member Services phone number. You will be transferred to the Member Services group that handles your Aetna coverage. The Corporate Contact Center is staffed Monday through Friday, 7 a.m. – 7 p.m. ET.
For questions about:
Pharmacy or Aetna Rx Home Delivery, call 1-888-RX-AETNA (1-888-792-3862). Hours of operation are Monday through Friday 7 a.m. – 11 p.m. ET, Saturday 7:00 a.m. – 9:30 p.m. ET, and Sunday 8 a.m. – 6 p.m. ET.
151 Farmington Avenue
Hartford, CT 06156
Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892
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