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Contact options
Contact options
Call the member services number on your ID card for personalized service.
Or log in to your member website and choose "Help" to get phone number, email and chat options.
Other ways to reach us
Corporate headquarters
For general inquiries, reach our corporate headquarters at 1-888-US-AETNA (1-800-872-3862) (TTY: 711). There is no option for members to get information at this number.
The corporate headquarters phone lines are staffed Monday through Friday, 8 AM to 6 PM ET.
Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156
Pharmacy mailing address
For questions about pharmacy or Aetna Rx Home Delivery®, call 1-800-227-5720 (TDD: 1-800-823-6373).
Hours of operation are Monday through Friday 7 AM to 11 PM ET, Saturday 7:00 AM to 9:30 PM ET, and Sunday 8 AM to 6 PM ET.
Pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444
Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892
Social media
We want to make it easier for you to live healthier. Join us in a conversation about the future of health care. Our official Aetna customer service Twitter representatives are here to help, listen and learn from you. Tweet with us 8 AM to 8 PM ET Monday through Friday @Aetna and 24/7 @Aetna Help.
Legal notices
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Health benefits and health insurance plans contain exclusions and limitations.