Online

If you log in to your secure member account, you can access a form pre-filled with your personal information. This may help us to answer your question or resolve your issue more quickly.

 Log in now

If you are not a member or prefer not to log in, you can use our public form.

Contact Member Services

You will need to provide your contact information so we can respond. We respond to messages from 8 a.m. – 6 p.m. local time, Monday through Friday.

Phone

To speak to someone about your Aetna coverage, please call the Member Services phone number on your Aetna ID card. if you log in to your secure member website, you can find a phone number that is specific to your coverage.

 Log in now

If you do not have an ID card or cannot log in, you may call our Corporate Contact Center at 1-800-US-AETNA (1-800-872-3862). This is not a Member Services phone number. You will be transferred to the Member Services group that handles your Aetna coverage. The Corporate Contact Center is staffed Monday through Friday, 8 a.m. – 7 p.m. ET.

For questions about:

Pharmacy or Aetna Rx Home Delivery, call 1-888-RX-AETNA (1-888-792-3862). Hours of operation are Monday through Friday 7 a.m. – 11 p.m. ET, Saturday 7:00 a.m. – 9:30 p.m. ET, and Sunday 8 a.m. – 6 p.m. ET.

Mail

General address:
Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156

Aetna pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444

Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892

Social

We want to make it easier for you to live healthier. Join us in a conversation about the future of healthcare. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you. Tweet with us 8 a.m.-8 p.m. ET Monday-Friday @Aetna and 24/7 @AetnaHelp.

@Aetna – https://twitter.com/aetna
@AetnaHelp – https://twitter.com/aetnahelp