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Aetna® Member Services

Contact us

We’re here to help anytime you need us. Find all the ways to reach us.

 

For Aetna members

You can call the Member Services number on your ID card for personalized service. Or log in to your member website and choose "Help" to get phone number, email and chat options. Not registered? You can also send us a message on our public form.

 

For Medicare questions

If you're a Medicare member, it's easy to find your plan's contact details. Not a Medicare member yet? We're here to help you find a new plan.

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More ways to reach us

  • Corporate headquarters

    General question? Call our corporate contact center at 1-800-US-AETNA (1-800-872-3862) ${tty}. They don’t have member account info, but they can share contact options for Aetna Member Services.

     

    Our hours are:
    Monday to Friday, 8 AM to 6 PM ET

     

    Aetna Inc.

    151 Farmington Avenue

    Hartford, CT 06156

  • Pharmacy mailing address

    For questions about pharmacy or CVS Caremark® Mail Service Pharmacy, call 1-800-227-5720 (TDD: 1-800-823-6373).

     

    Our hours are:
    Monday to Friday 7 AM to 11 PM ET
    Saturday 7:00 AM to 9:30 PM ET
    Sunday 8 AM to 6 PM ET

     

    Pharmacy claims:

    Aetna

    PO Box 52444

    Phoenix, AZ 85072-2444

     

    Mail-order drugs:

    CVS Caremark

    PO Box 659541

    San Antonio, TX 78265-9541

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