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Aetna® Member Services

Contact us

Contact us

We’re here to help – anytime you need us. Explore the many ways to reach us.


For Aetna members

You can call the Member Services number on your ID card for personalized service. Or log in to your member website and choose "Help" to get phone number, email and chat options. Not registered? You can also send us a message on our public form.


For Medicare questions

If you're a Medicare member, it's easy to find your plan's contact details. Not a Medicare member yet? We're here to help you find a new plan.

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Other ways to reach us

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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