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Aetna Member Services

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Log in to contact member services - here's why:

If you log in to your secure member account you can access a form prefilled with your personal information. This may help us to answer your question or resolve your issue more quickly.

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If you are not a member or prefer not to log in, you can use our public form

Contact Member Services

You will need to provide your contact information so we can respond to you. 

Call Member Services

To speak to someone about your Aetna coverage, please call the Member Services phone number on your ID card. If you log in to your secure member website you can find a phone number that is specific to your coverage.

 

Corporate Contact Center

For general inquiries about Aetna call our Corporate Contact Center at 1-800-US-AETNA (1-800-872-3862).

The Corporate Contact Center is staffed Monday trhough Friday, 8 a.m - 6 p.m. ET

If you don't have or cannot find your ID card you can call the Corporate Contact Center. A representative can provide you with your Member Services telephone number.  

Aetna Corporate Contact Center Phone Guide for Members

When you call our Contact Center you will hear a recording with instructions for selecting options.

If you are a member needing assistance with medical or dental, you can press '2' on your phone when prompted.  You will then be asked to say 'medical' or 'dental' to hear further options. 

If you say 'medical' you will hear the following: 

  • You may be asked to enter your Member ID Number
  • Enter your Date of Birth (MM/DD/YYY)
  • Say 'Yes' or 'No' to member name that is spoken to you 
  • For Medical plan benefits press 1
  • For Status of a claim press 2
  • To request an ID Card press 3
  • For something else press 4

If you say 'dental' you will be directed to call the Dental Service Center at 1-877-238-6200.

Pharmacy

For questions about Pharmacy or Aetna Rx Home Delivery, call 1-888-RX-AETNA (1-888-792-3862).

Hours of operation are Monday through Friday 7 a.m. – 11 p.m. ET, Saturday 7:00 a.m. – 9:30 p.m. ET, and Sunday 8 a.m. – 6 p.m. ET.

Mail Contacts

General address:
Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156

Aetna pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444

Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892

Social Media

We want to make it easier for you to live healthier. Join us in a conversation about the future of healthcare. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you. Tweet with us 8 a.m.-8 p.m. ET Monday-Friday @Aetna and 24/7 @AetnaHelp.

@Aetna – https://twitter.com/aetna
@AetnaHelp – https://twitter.com/aetnahelp

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