Aetna Member Services

If your question is a common one, you might find an answer now by reading our FAQs.

You can also contact us online, by phone or by mail.

Online

Aetna members: If you log in to your secure member website, you can access a form pre-filled with your personal information. This may help us to answer your question or resolve your issue more quickly.

You can use our public form if you are not a member or if you prefer not to log in. You will need to provide your personal and contact information so we can respond. We respond to messages from 8am-6pm local time, Monday-Friday.

Phone

Contact us at the Member Services phone number on your Aetna ID card.

Or, call us at 1-800-US-AETNA (1-800-872-3862) from 7 a.m. – 7 p.m. ET (Connecticut residents, call 860-273-0123), Monday-Friday

For questions about:

Mail

General address:
Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156

Aetna pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444

Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892

Social

We want to make it easier for you to live healthier. Join us in a conversation about the future of healthcare. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you. Tweet with us 8 a.m.-8 p.m. ET Monday-Friday @Aetna and 24/7 @AetnaHelp.

@Aetna – https://twitter.com/aetna
@AetnaHelp – https://twitter.com/aetnahelp

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