Your Rights

As an Aetna member, you have the right to certain information and services from us. 
And from the health care professionals who care for you. This includes the right to appeal a denied claim.

Read about filing a complaint

Read about appealing a claim

You also have certain responsibilities, such as learning about your health benefits plan.

Know your rights and responsibilities. It can help you understand and use your health care benefits.

View Rights:

Group plans, HMO and PPO members

Medicare members with prescription drug coverage

Medicare members, no prescription drug coverage

Know your plan details

We give you important details about how your health benefits plan works. These are called disclosures. Review your disclosure to learn about when you may need a referral or approval for services, specific benefits and what is covered.

See more about disclosure information


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