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Your rights

As an Aetna member, you have the right to certain information and services from us. 
And from the health care professionals who care for you. This includes the right to appeal a denied claim.


Read about filing a complaint


Read about appealing a claim


You also have certain responsibilities, such as learning about your health benefits plan.


Know your rights and responsibilities. It can help you understand and use your health care benefits.



View Rights:


Group plans, HMO and PPO members



Know your plan details


We give you important details about how your health benefits plan works. These are called disclosures. Review your disclosure to learn about when you may need a referral or approval for services, specific benefits and what is covered.


See more about disclosure information


Find state-specific information about your plan


State Specific Information for People Who Have Lost Group Coverage


IRS Guidelines


Life Changes – So Can Your Coverage

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: