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Committed to quality care for you

You deserve safe, high-quality care. We’re committed to helping you get it. Find helpful guidance to make informed decisions about your doctors, treatment and health plans.

Finding quality care, and the right doctor, matters

NCQA accreditation

Meeting quality standards for you


We follow health plan accreditation standards of the National Committee for Quality Assurance (NCQA). They’re an independent, nonprofit leader in accreditation dedicated to improving health care quality. NCQA reviews health plans and the services of health care companies. They also develop standards to find areas to improve. We take part in this voluntary audit process.


Learn how we meet quality standards. You can also learn how to get plan details online or by phone, find out about your rights and responsibilities and understand your plan costs.


How we meet NCQA standards – English (PDF)


How we meet NCQA standards – Spanish (PDF)


Find plan ratings and rankings from the NCQA


Quality management

As an Aetna® member, you’re entitled to information about our programs to improve the quality and safety of health care.


Our quality improvement efforts

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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