Skip to main content

Commitment to quality

Safe, high-quality health care is our priority

You deserve to get the best and safest health care possible. And we want you to get it. The information on this page can help you make decisions about your doctors, treatments and health plans based on safety and quality.


Finding the right doctor can be a challenge. We can help make this easier for you. When you're looking for a doctor in one of the medical specialties in the provider search directory, look for doctors with the blue star next to their names. They are part of the Aexcel® network*. These doctors meet certain standards for quality care and cost efficiency.


Learn more about the Aexcel network (PDF)

Quality care made simple.


Bariatric, cardiac and orthopedic treatment can be filled with complex decisions. Choosing a health care facility for an upcoming procedure doesn’t have to be one of them. The Aetna Institutes of Quality® (IOQ) network was developed to help you and your doctor simplify your selection.


Read more about the Institutes of Quality network

Specialized behavioral health support.


Aetna Institutes® offers access to behavioral health care providers who specialize in treating autism spectrum disorders, eating disorders, mental health and substance use. We're here to help you find the care and support that’s right for you.


Read more about the Institutes of Quality for Behavioral Health network

The National Committee for Quality Assurance (NCQA) is an independent, nonprofit group. Its mission is to improve health care quality. They review the health plans and services of health care companies. And they develop standards to find areas to improve. We take part in this voluntary audit process.

See plan ratings and rankings from the NCOA

As an Aetna member, you are entitled to information about Aetna’s programs to improve health care quality.

Learn more about our efforts to improve quality


* Aexcel is not available with HMO plans.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: