Member Rights & Resources
Information for Aetna members
Know your health insurance rights
You are entitled to information that helps you:
- Make the most of your benefits
- Get the highest quality care
- Understand how we make coverage and claims decisions
- Appeal a denied claim
- Get care
Our commitment to high-quality care
Resources for your health insurance questions
Appeals, complaints and grievances
You want to protect your benefits. We understand. And we know you may not always agree with our decisions.
Changes in your coverage
If you have lost health coverage or need to make changes, here’s where to look.
Questions for us?
If you need an answer to a question, try these options.