Skip to main content

Member Rights & Resources

Information for Aetna members

Know your health insurance rights

You are entitled to information that helps you:

  • Make the most of your benefits
  • Get the highest quality care
  • Understand how we make coverage and claims decisions
  • Appeal a denied claim
  • Get care
     

Learn about your rights

How we decide what to cover

Our commitment to high-quality care

Protect your medical records

Resources for your health insurance questions

Appeals, complaints and grievances

You want to protect your benefits. We understand. And we know you may not always agree with our decisions.

Appeal a claim

File a complaint or grievance

Aetna Medicare complaints and grievances

California grievance forms

Changes in your coverage

If you have lost health coverage or need to make changes, here’s where to look.

Loss of employer coverage

Changing your coverage

Questions for us?

If you need an answer to a question, try these options.

See our FAQs

Contact Member Services

JavaScript is required

In order to have the best experience on Aetna.com, Javascript needs to be enabled.
Learn how to change your browser settings to enable Javascript.

You are now leaving the Aetna website

Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

Continue >