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Member rights and resources

We’re here to help you protect your heath and make good decisions about your care. Explore your rights as a health care consumer, and the resources available to you.

Know your health insurance rights

Know your health insurance rights

Health care isn’t always the easiest to navigate. So you’re entitled to information that helps you make the most of your benefits and get the highest quality care. That includes understanding how we make coverage decisions and how to appeal a denied claim, if necessary.

 

How an individual plan works

 

Your rights as a healthcare consumer

 

Our commitment to quality

 

How we decide what services to cover

 

Surprise medical billing resources

 

Joint replacement surgery resources

 

Protecting your medical records

Health insurance resources

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

See all legal notices