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Aetna® member commitment: Prioritizing your health

September 22, 2025 | 3 minute read time

 

At Aetna, our work is guided by our commitment to safe, quality care. All with your health in mind.

Understanding the role of your health plan

 

When you see your doctor or get a prescription, your health plan may help pay, or coordinate payment, for those services. Your health plan may also help protect you against the high cost of complex or unexpected care.

 

We also help promote our members’ best health. This can bring long-term health benefits and cost savings for you.

 

At Aetna, we take a member-centered approach to our work. This means helping every member receive safe, quality and personalized care.

 

Everything we do — from care management referrals to hospital discharge planning, to routine screening reminders — supports your health.

Aetna commitment to member health

Quality health care

We’re focused on helping you receive quality care to improve your health and well-being. To do this, we rely on clinical guidelines and industry standards. These help us determine whether services are safe and effective.

 

Aetna prioritizes clinical rigor and safety. For instance, Aetna was the first to support new diabetes screening guidelines endorsed by the American Diabetes Association. And we were also the first to follow mammogram screening guidelines from the American Cancer Society and the National Cancer Institute.

 

Clinical evidence is at the center of our processes. Our clinical policy bulletins, which are publicly available, contain guidelines for medical, dental and pharmacy services. These bulletins help uphold clinical quality, so you receive coverage for care that leads to improved health.

 

We balance careful reviews with the need for timely care. We use digital tools, when appropriate, so we can get to the right outcome faster. We never use automation to deny care for medical reasons. We make sure that your case gets the treatment it needs, so you can get the care you need.

Personalized care

We don’t just wait until problems are severe to take action. We take a preventive and holistic approach to your health. This means identifying areas where you need attention ahead of time or connecting the dots between multiple health needs.

 

We help guide you to your next best step based on your unique health needs and preferences. For example, we may send you information about our diabetes care management program if your doctor identifies that risk. If you are overdue for a cancer screening, we may send you a reminder. If there is a possible interaction issue between medications or treatment recommendations, we may reach out to your doctor.

 

This helps, not only with long-term health benefits but also cost savings for you.

Meeting quality standards for health and safety

 

We are always reviewing and updating our processes to better serve your health and safety. We also measure our practices against standards and regulations.

 

Our Aetna member commitment means that we continuously work to bring together what matters most to your health, so you can make the most of your benefits based on your unique health needs.

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