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How our clinical policy and quality standards keep you safe

September 22, 2025 | 2 minute read time

 

 

Quality care helps you stay healthier. It can mean faster recovery times, better well-being and lower health care costs. It also helps you avoid care that won’t help you or may even harm you.

 

To achieve quality care, many health plans follow the STEEEP framework. This helps ensure members receive care that is:

 

  • Safe

  • Timely

  • Effective

  • Efficient

  • Equitable

  • Patient-centered

 

Aetna® clinical policy and quality follows this framework to help provide the greatest value to you.

 

Our approach to care quality

 

At Aetna, we use proven research and guidelines to provide coverage that improves your health. We do that through our industry-leading clinical policies.

 

Did you know? Promoting clinical guidelines is part of our history. In 1997, Aetna was the first to support the new diabetes screening guidelines endorsed by the American Diabetes Association. And in 2024, we became the first national insurer to cover intrauterine insemination (IUI) as a medical benefit on eligible plans.

 

Supporting quality care

 

A clinical policy for a health plan is like a rulebook. These policies help uphold clinical quality standards. This means you receive coverage for care that leads to improved health. And they help to decide if a certain medical treatment or medicine will be paid for by the insurance company.

 

Clinical policies don’t guarantee coverage, but do help outline when a service or treatment may be approved, as long as it is not specifically excluded by your plan.

 

We proudly share our clinical guidelines in our clinical policy bulletins. They guide decisions on prior authorizations, claims and appeals. This helps promote safe and effective care. Aetna has over 800 publicly available clinical policy bulletins that are updated regularly. These are based on:

 

  • Peer-reviewed, published medical journals and studies
  • Evidence-based consensus statements
  • Expert opinions of health care professionals
  • Guidelines from nationally recognized health care organizations
 

The importance of utilization management

 

Our clinical policies play a key role in utilization management. This refers to when Aetna may review a service before, during or after it is performed. This helps confirm it meets clinical guidelines (meaning it is safe and effective). It also confirms it is covered by your health plan.

 

Prior authorization and claim reviews are examples of utilization management.

 

We regularly check our utilization management practices against industry standards and government regulations. We also follow guidance from the National Committee for Quality Assurance (NCQA). This includes their requirements for health plan accreditation. These requirements promote best practices for:

 

  • Review of clinical documentation

  • Turnaround times

  • Peer-to-peer conversations

  • Appeals standards

  • And more

 

Aetna also uses clinical experts and data analysis tools to make sure your care is effective for your long-term needs.

 

Putting your health first

 

We are committed to clinical quality. These clinical standards can guide you to the best services and resources for your health.

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