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Guide to access and share your health info

Access your health info

 

The Interoperability and Patient Access rule (CMS-9115-F) has made it easier to access and share your health info with third-party apps. Sharing health info helps members, payers and providers work together for better, more coordinated care.

 

The Aetna® payer-to-payer health info exchange lets you share your health info with third-party apps on your smartphone, tablet or other devices.

 

Learn about payer-to-payer health info

 

Your privacy is important

Before you ask us to share your health info with a third-party app, review our health info permissions and privacy page. Learn how we’re committed to protecting your privacy and security.

 

Give permission to share your info

 

Do you want us to share your Aetna health info with a third-party app? Follow these steps:

 

Which health app do you want to use?

 

  1. Choose an app: Pick the third-party app you want to use to review your health info. If your Aetna plan is available through the app, you can send your health info.
  2. Start the request: Check the app settings to begin the request in the app you choose. The app will send you to the Aetna website to complete authorization.

 

Finalize new app access of your health info

 

  1. Complete the steps: After you finish all steps, the third-party app will have access to your health info.
  2. Request info: Follow the app's instructions to request your info from Aetna.

Manage access to your health info

To check or change who has access to your health info, go to the “manage who can view your data” section on the Aetna member website.

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Frequently asked questions

  • Right now, members who are active or had an active plan in the last five years can share their health info with apps.

  • Once you let an app see your health info, it has one hour to get it. If you want to update the info later, you’ll need to log in again with your username and password on the member website.

     

    You can stop an app from getting your info by removing its access on the Aetna member website. This will stop the app from getting new info, but the app might keep the info it already received.

  • Check the app’s privacy policy or terms to see how it will use and keep your health info. We suggest picking apps that have good privacy and security rules.

  • We suggest you check the app’s privacy policy or terms of use before sharing your info. You can also find more tips to keep your info safe and private on our payer-to-payer health info page.

  • If you let Aetna share your info with an app, the app can see things like your claims and clinical info. This includes information from doctors and hospitals, such as:

     

    • Medications
    • Procedures
    • Lab tests
    • Conditions
    • Immunizations
    • Doctor visits

     

    The info may also include details about chronic diseases, infections, substance misuse (like alcohol or drugs), HIV/AIDS, sexually transmitted diseases, genetic information and mental health.

  • If you let Aetna share your info with an app, the app can access your health data from the past five years.

  • When you let Aetna share your info with an app, we send all your important claims and clinical info, including information from doctors and hospitals. We can’t choose which info to share or not share with the app.

     

    If you don’t want an app to see your sensitive info, you can choose not to let Aetna share your info with that app.

  • We suggest checking the app’s privacy policy and terms of use. This will help you know how the app will use your info.

  • Some apps might share your info with other companies. To find out if this will happen, check the app’s privacy policy and terms of use.

  • No, you don’t have to use an app. To get your health info, log in to your Aetna member website. Check your health plan’s Notice of Privacy Practices to learn more about your rights.

  • If the info in the app is wrong, call Member Services at the number on your ID card. You can also send a question to the address in the Notice of Privacy Practices for your health plan.

  • First, check if Aetna is listed as an option in the app. If it is, but you still can’t authorize, call Member Services at the number on your ID card.

  • For questions about how an app uses or shares your info, contact the app directly.

     

    For questions about how Aetna shares your info with an app, call Member Services at the number on your ID card. You can also check your health plan’s Notice of Privacy Practices for more details.

     

    For questions about how Aetna can share your info with a third-party app at your request, call Member Services at the number on your ID card. You can also check your health plan’s Notice of Privacy Practices to learn about your rights.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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