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What you need to know about COVID-19

Aetna® and CVS Health® are committed to keeping you informed about COVID-19 testing, vaccine availability and more.

Check eligibility

Check eligibility

Visit your state’s health department page to see if you’re eligible to receive a vaccine, and view options for making an appointment.

 

Stay in the Know

 

Confirm your email address to ensure you receive the latest updates on the vaccine rollout and more.

 

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The answers you're looking for

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The answers you're looking for

Hear from Dr. Sree about vaccine safety and effectiveness, and access other resources about the vaccine and COVID-19.

Testing and symptoms

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Get tested

Find a location near you.

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Assess your risk

Understand your symptoms and risk factors.

Protecting you from scams

 

At times like this, there’s a higher risk of scams and price gouging. So if someone calls you to sell you an insurance policy or change your current policy — even if the person says they represent Aetna® — call us first at the number on your ID card or 1-800-872-3862 (TTY: 711)

Even if the person gives you a different number, do not call it.

 

If you suspect price gouging or a scam, contact your state attorney general. You can also visit the Federal Trade Commission to stay informed about potential scams.

 

Department of Labor’s COVID-19 extension requirements

 

In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency in determining the timeliness of your appeal or external review request under the federal guidelines. You may still submit your appeal or external review request within the normal time frames if you are able to do so.

 

In accordance with the Department of Labor’s recent COVID-19 extension requirements, we will disregard the period that started on 3/1/20 until 60 days after the announced end of the national emergency in determining the timeliness of your claim. You may still submit claims within the normal time frames if you are able to do so.

 

Personal Protective Equipment (PPE) fees

 

Insured members: NY network providers can’t charge you for personal protective equipment (PDF)

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.