Skip to main content

Mail order pharmacy benefits

With CVS Caremark® mail service pharmacy, you can get your medicine sent to your home or wherever you choose. It’s one way we’re making care simpler for you.


Get refills your way

Manage your prescriptions and refills on the Aetna Health℠ app. 

Why use prescription drug mail service?

Your regular medicine, mailed to you


Do you take regular medicine? Is it for a chronic condition, such as high blood pressure, diabetes or arthritis? You can use our mail service. Enjoy to-the-door convenience. Plus, the comfort of knowing your medicine is there when you need it.

More ways to access mail service

More ways to access mail service

Log in

You can start mail service or refill a prescription on your member website.


Log in to your member website


Call us

1-888-792-3862 (TTY: 711)

Monday to Friday, 7 AM to 11 PM ET

Saturday, 7:00 AM to 9:30 PM ET

Sunday, 8 AM to 6 PM ET


Complete our order form

Print this form and mail it to us. The address is on the form.


Mail-service order form – English (PDF)

Mail-service order form – Spanish (PDF)

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Pharmacy benefits are administered by an affiliated pharmacy benefit manager, CVS Caremark.

CVS Caremark® Mail Service Pharmacy, CVS Specialty® and Aetna® are part of the CVS Health® family of companies.

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: