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CVS Caremark® Mail Order Pharmacy

Maintenance drugs sent right to your home

Do you take medicine every day for diabetes, asthma or another condition? These are called maintenance medicines. If you take medicine like this, you can get up to a 90-day supply delivered directly to your home. Or anywhere else you choose. 

CVS Caremark Mail Service Pharmacy is a fast and convenient way to get the medicines you need.  And it’s included with your pharmacy benefits and insurance plan.

If you already get medicines delivered, you can log in to your secure member account to request a prescription refill.

Refill a prescription

The perks of home delivery

  • Get more -- Depending on your plan, you can get up to a 90-day supply of medicine instead of a 30-day supply. And standard shipping is always free.  
  • Save time – Refill your prescriptions just once every three months — with no trips to the pharmacy. You can re-order online, by phone or by mail.
  • Don’t worry -- Registered pharmacists check all orders for accuracy. Your medicine is securely packed, then mailed quickly to you.  If you have an emergency, you can call our pharmacists anytime.

Here's how to get started

Choose one of these ways to get started with home delivery.

Use your secure member account

Log in to your secure account.

Log in now

Call us

Call us at the number on your ID card, and we’ll contact your doctor for you. It’ll speed the process if you let your doctor know we’ll be calling. The doctor may still want to see you before giving us your prescription.

Mail an order form and prescription

Ask your doctor to write two prescriptions for your maintenance drug:

  • A 30-day supply for you to fill at your local pharmacy
  • A 90-day supply (with three refills)

Fill out the order form. Then mail it to us with your 90-day prescription. Be sure to include your method of payment. The return address is noted on the form. 

Mail Service Order Form (English)

Mail Service Order Form (Spanish)

Have your doctor send us a prescription

Your doctor also can get you started with home delivery, in one of two ways:

Online — Your doctor can submit your prescriptions using his or her e-prescribing service.

Fax — Your doctor can fax your prescription to 1-877-270-3317. Please make sure the cover sheet includes your:

  • Member ID number
  • Birthdate
  • Mailing address

Note: Only your doctor can fax a prescription.

Doctors: log in to our provider portal on Availity to submit a prescription

Contact information

Call Centers:
Commercial Members:  888-RxAetna (888-792-3862)
Medicare Members:  877-238-6211
Hours of operation: 24 hours a day, 7 days a week

CVS Caremark Mail Service Pharmacy 
P.O. Box 94467
Palatine, IL 60094-4467
NPI# 1427096809
CA Non-resident  License # 1631

CVS Caremark Mail Service Pharmacy 
P.O. Box 94467
Palatine, IL 60094-4467
NPI# 1033185186
CA Non-resident  License # 540

What is the VIPPS Program?

The Verified Internet Pharmacy Practice Sites (VIPPS) program and its accompanying seal of approval identify online pharmacy practice sites that are appropriately licensed and have successfully completed a rigorous criteria review and survey. By displaying the VIPPS seal, we demonstrate our strong commitment to high-quality pharmacy practices and excellence in pharmaceutical care.

Health benefits and health insurance plans are offered, administered and/or underwritten by Aetna Health Inc., Aetna Health of California Inc., Aetna Health Insurance Company of New York, Aetna Health Insurance Company and/or Aetna Life Insurance Company (Aetna). In Florida, by Aetna Health Inc. and/or Aetna Life Insurance Company. In Maryland, by Aetna Health Inc., 151 Farmington Avenue, Hartford, CT 06156. Each insurer has sole financial responsibility for its own products.

Health benefits and health insurance plans contain exclusions and limitations.

CVS Caremark Mail Service Pharmacy and Aetna are part of the CVS Health family of companies.

This material is for information only. Health benefits and health insurance plans contain exclusions and limitations. Aetna receives rebates from drug manufacturers that may be taken into account in determining Aetna’s Preferred Drug List.  Rebates do not reduce the amount a member pays the pharmacy for covered prescriptions. 

Policy forms issued in OK include:  HMO/OK COC-5 09/07, HMO/OK GA-3 11/01, HMO OK POS RIDER 08/07, GR-23 and/or GR-29/GR-29N

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