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Virtual care, wherever you are

When life happens, convenience matters. With virtual care and telemedicine, you have more options to speak with a doctor from wherever you are.

 

Already a member? Find support available to you.

Virtual care providers for your unique needs

With your Aetna® plan, you get access to options that include virtual primary care and virtual mental health. Choices to fit your personal health needs. We have an extensive nationwide network of providers. Many provide virtual care, too. Check your benefits to learn what virtual care and telemedicine options are available to you. These options are available to plan members who have been enrolled in these programs.

CVS Health Virtual Care

Care for minor illnesses, mental health and more

 

 

Care on your schedule, on your terms

[Narrator] Virtual care, telehealth, you've probably heard of them, but what does it really mean for you?

 

Well, for starters, it means you'll have more options for care. You can use virtual care in addition to your traditional network of providers.

 

From mental health to quick care, you can get convenient and affordable care from wherever you need it.

 

[Child] Mom.

 

[Narrator] Your child has an earache at 2:00 AM? We're here to help.

 

Case of the sneezy sniffles? (sneezes)

 

[Narrator] Bless you and we've got you.

 

Got a rash and not sure what it is? We've got your back.

 

[Mom] He has a fever.

 

[Narrator] Our quality providers are here for you 24/7/365. It's on-demand care, wherever you need it. And you can extend your care to be seen in-person with an in-network provider or schedule an appointment at your local Minute Clinic, just like that.

 

[Virtual care professional] It's nice to see you.

 

[Narrator] And you'll get support for more than just your physical health. Licensed mental health counselors are ready to talk with you about your mental health too because we care about your whole health, stress, depression, anxiety, all of it, with virtual appointments available seven days a week.

 

Access to CVS Health Virtual Care is included in your health plan through Aetna, a CVS Health Company.

 

[Mom] I feel so much relief. Thank you so much.

 

[Virtual care professional] It's my pleasure. I'm glad you contacted us.

 

[Narrator] It's care on your schedule at your convenience.

 

[Care professional] I'm really glad that you reached out.

 

[Narrator] On your terms.

 

[Man] I appreciate all your help.

 

[Narrator] Because healthier happens together.

 

(soft upbeat music)

Care on your schedule, on your terms

When you need care for minor illnesses or injuries, you don’t have time to wait. With 24/7 on-demand care, you’ll never have to. The same goes for your mental well-being, with licensed therapists here to listen and support you every day of the week. CVS Health Virtual Care is all about you.  

Whether you’ve come down with a cold or need mental health counseling, CVS Health Virtual Care makes it simple. You can get on-demand care and mental health services from anywhere. This virtual care option is in addition to your traditional network of providers. You have access to:

 
On-demand care

 

24/7 quick care allows you to easily connect with a licensed physician for minor illnesses and injuries including:

 

  • Coughs, colds, flu and strep
  • Joint, head, stomach and ear pain
  • Infections (ear, sinus, skin, UTI)
  • Medication refills
Mental health services

 

You can talk with a licensed therapist 7 days a week, including evenings, by appointment. You can also find mental health services for:

 

  • Anxiety and mood disorders
  • Depression screening
  • Medication management
  • Support with stress, life changes and resolving conflict
  • Sleep and related health behaviors
More benefits for you

 

  • Option to extend virtual visits to in-person care with in-network providers or with the convenience of nationwide MinuteClinic® locations. Check terms.*
  • Access to your health information, lab results and personalized tips from anywhere with your health dashboard.

 

Not a member yet? Learn more.

 

Explore virtual care

CVS Health Virtual Primary Care™

Condition support to help you get and stay well

 

 

A primary care check-up without the wait? Check.

[Narrator] Virtual care, telehealth. You've probably heard of them but what does it really mean for you?

 

Well, for starters it means you'll have more options for care. You can use virtual care in addition to your traditional network of providers from wellness visits to quick care.

 

You can get convenient and affordable care from wherever you need it.

 

[Child] Mom.

 

[Narrator] Your child has an earache at 2:00 AM? We're here to help.

 

Case of the sneezy sniffles? (sneezes) Bless you. And we've got you.

 

Got a rash and not sure what it is? We've got your back.

 

[Mom] He has a fever.

 

[Narrator] Our quality providers are here for you 24/7, 365.

 

It's on demand care, wherever you need it. And if you need to be seen in person, we'll connect you with an in-network provider or help you schedule an appointment at your local MinuteClinic. Just like that.

 

[Virtual care professional] It's nice to see you.

 

[Narrator] And you'll get support for more than just your physical health. Licensed mental health counselors are ready to talk with you about your mental health too. Virtual appointments available seven days a week. And you'll have a partner to help you manage your health every step of the way.

 

Get a virtual primary care appointment within days, not weeks.

 

Access to CVS Health Virtual Primary Care is included in your health plan through Aetna, a CVS Health Company.

 

[Mom] I feel so much relief. Thank you so much.

 

[Virtual care professional] It's my pleasure. I'm glad you contacted us.

 

[Narrator] It's care on your schedule at your convenience.

 

[Virtual care professional] I'm really glad that you reached out.

 

[Narrator] On your terms.

 

[Man] I appreciate all your help.

 

[Narrator] Because healthier happens together.

 

(soft upbeat music)

A primary care check-up without the wait? Check.

Care on your schedule, on your terms means getting a primary care appointment in days, not weeks. Having a partner to help you manage a chronic condition. And making your next steps easier with a dedicated Care Team. That’s CVS Health Virtual Primary Care, and that’s just the beginning.

Whether you need help managing your chronic condition, or are looking to schedule a wellness visit, CVS Health Virtual Primary Care makes it simple. You have access to:

 
On-demand care

 

With 24/7 quick care, you can easily connect with a licensed physician for minor illnesses and injuries, including:

 

  • Coughs, colds, flu and strep
  • Joint, head, stomach and ear pain
  • Infections (ear, sinus, skin, UTI)
  • Medication refills
Mental health services

 

You can talk with a licensed therapist 7 days a week, including evenings, by appointment. You can also find mental health services for:

 

  • Anxiety and mood disorders
  • Depression screening
  • Medication management
  • Support with stress, life changes and resolving conflict
  • Sleep and related health behaviors
Primary care services

 

Schedule a virtual primary care visit quickly and easily. Simply choose a dedicated provider and get a supporting Care Team. Flexible appointments work with your busy schedule for things like:

 

  • Chronic illnesses (asthma, diabetes)
  • Sick care
  • Wellness and health visits
  • Follow-ups from in-person visits
  • Medication adjustments and refills
More benefits for you

 

  • Get coordination of in-person care, when needed, to nearby MinuteClinic® locations or in-network provider clinics. Check terms.*
  • Enjoy affordable care with some visits as low as $0* for primary and on-demand appointments.
  • Access your health information, lab results and personalized tips from anywhere with your health dashboard.

Not a member yet? Learn more.

 

Explore virtual care

*FOR VISITS AS LOW AS $0: Includes select MinuteClinic services. Not all MinuteClinic services are covered. Please consult benefit documents to confirm which services are included. Members enrolled in qualified high-deductible health plans must meet their deductible before receiving covered non-preventive MinuteClinic services at no cost-share. However, such services are covered at negotiated contract rates. This benefit is not available in all states and on indemnity plans.

Teladoc Health services

Convenient care for short-term health needs

 

When you need treatment for a short-term illness, you can connect with a doctor by phone, video or app to get care today. With telemedicine services, you may have access to:

 

  • On-demand care
  • Primary care
  • Mental health support
  • Confidential dermatology review

Check your plan details to see what’s covered by your plan.
 

 

3 ways to connect with Teladoc Health

App

Get started with Teladoc Health through the Aetna HealthSM app.

Web

Visit the Teladoc Health website to connect with a provider at your convenience.

Phone

Call 1-855-835-2362 to speak with a licensed Teladoc Health provider in minutes. Check terms.*

Ready to enroll?

Review the enrollment checklist with 4 to-do's before you choose a health plan.

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Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.

CVS Virtual Care™ services are only available in the U.S. Limitations may apply based on service, location or health plan. Members enrolled in qualified high-deductible health plans must meet their deductible before receiving covered non-preventive services at no cost-share. Controlled substances not prescribed. This material is for informational purposes only. Refer to Aetna.com for more information about Aetna plans and for a full list of participating providers.

Apple, the Apple logo, iPhone and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

Teladoc® is not available to all members. Teladoc and Teladoc physicians are independent contractors and are not agents of Aetna. For a complete description of the limitations of Teladoc services, visit Teladoc. Teladoc, Teladoc Health and the Teladoc Health logo are registered trademarks or trademarks of Teladoc Health, Inc.

This material is for information only.  Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional.  Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.

See all legal notices

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