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Complaint, grievance and appeal survey

We value your feedback. Please use the form below if you would like to provide comments.

 

1. Enter the case ID at the top of your letter.

 

2. On a scale of 1 to 5, how satisfied are you with the time it took to resolve the appeal once submitted to the appeals department?

 
 

3. On a scale of 1 to 5, how satisfied are you that you were treated fairly?

 

4. On a scale of 1 to 5, how satisfied are you that the response you received was clear and easy to understand?

 

5. On a scale of 1 to 5, how satisfied are you with your choices of how to correspond with us about your appeal?

 

6. Do you feel this issue is resolved?

 
 

7. Based on our complaint and appeals process, would you recommend Aetna's services to a colleague or friend?

 

8. Provide any additional comments below.

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