Member Services
Get help from Member Services. Find contact information for your plan and other resources.
Contact Members Services
Welcome to Aetna® Medicare!
Get access to the care you need
Have you registered for your secure member website? Log in or register to get the most from your plan. Find a doctor and plan your annual physical. Learn about Healthy Home Visits. Search for network pharmacies and more.
Log in Register
Are you shopping for a plan? Find what you're looking for
Find your plan information
Want to know what your plan covers? Learn more about your benefits and the programs and services your plan offers. Select your state and county to choose a plan. Your plan name is on your member ID card. If you don’t see your county or plan listed, you can find your plan documents here.
CHOOSE YOUR STATE, COUNTY AND PLAN NAME
Getting started with your account
Your member website gives you access to important resources that help you manage and understand your plan. Through this website, you can –
Search for providers, procedures and medications
Access your digital medical ID card
Track spending and progress toward meeting your deductible
Manage claims and view spending history
See a medical plan overview (benefits/coverage)
There are two ways to access your member website – the app and online. Let’s look at the app first.
Download the Aetna HealthSM app.
Once downloaded, open the app.
On the login screen, click “Create an account”
Fill out the fields on the screen with your information.
Add your Member ID and click “Next”. This will create your account
And here is how to register online –
Go to AetnaMedicare.com.
Click on the “Login” dropdown and click “Medicare Advantage”.
On the login screen, click “Register” at the bottom.
You’ll then want to fill out your personal information in the fields provided.
In the last field, you’ll enter your Member ID and click “Next” to create your account.
And just like that, you’re registered.
If you have any other questions, simply call the number on your member ID card. We’re always here to help you at every step on your health journey.
2024 Aetna Medicare Star Ratings
Every year, Medicare evaluates plans based on a 5-star rating system. Read the latest press release on our Star Ratings for 2024 and our ongoing commitment to improving health outcomes for members.
A flu shot can protect you and those you love
Flu shots prevent millions of illnesses and flu-related doctor’s visits each year.* All Medicare Advantage plans cover flu shots at no additional cost. You can get it at the same time as your COVID-19, RSV or pneumonia vaccine.
Prescriptions and pharmacies*
Search for pharmacies based on your location.
Learn how mail order may save you time and money.
Log in to review your prescription details.
Ordered your prescription for delivery? Check your status.
Additional resources
Additional resources
Looking for a reimbursement form? Need to see your ID card? Find them here, along with some other benefits of your plan.
GET FORMS and REVIEW CLAIMS
EXPLORE ADDED BENEFITS
Got questions? Contact us
Member Services
*FOR DRUG LIST, PRESCRIPTION AND PHARMACY BENEFITS: Available with Medicare Advantage plans that include Part D drug coverage.
Disclaimers
Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our D-SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.
SilverScript is a Prescription Drug Plan with a Medicare contract marketed through Aetna Medicare. Enrollment in SilverScript depends on contract renewal.
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.
*For flu shot statistic source
Visit Centers for Disease Control and Prevention (CDC) website for more information.
If you continue, you’ll leave Aetna®. Other websites may have different terms and privacy practices.
Go to CDC.gov