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Ask the 24-Hour Nurse Line
From symptom questions to treatment concerns, there are times when having a registered nurse on hand would be invaluable. Call the 24-Hour Nurse Line to get the answers you need, when you need them.
Talk to a registered nurse anytime
Talk to a registered nurse anytime
Sometimes you need a quick answer to a question. Maybe your concern can't wait until you see your doctor. You can talk to our registered nurses day or night on our Medicare 24-Hour Nurse Line to get help with:
- Deciding whether to visit a doctor or urgent care center
- Understanding your symptoms
- Managing chronic conditions
- Learning about treatment options and medical procedures
Call the Aetna® Medicare 24-Hour Nurse Line number
- Call us toll free at the number on your Aetna member ID card.
- Florida HMO & SNP members only: call 1-855-493-7019 (TTY: 711) anytime.
If you need urgent or emergency care, call 911 and/or your doctor immediately.
Staff on the nurse hotline cannot diagnose, prescribe or give medical advice. Call your doctor with any questions or concerns about your health.
Where to go for medical care
Where to go for medical care
If talking with a nurse isn’t enough, there are places you can go for help. But how do you know where or when to go?
It really depends on how serious your symptoms are. For example, if you have a rash or sprained ankle, a walk-in clinic or urgent care may be the best option. But if you are having trouble breathing or have sudden chest pain, you should immediately go to the emergency room (ER).
We can help you understand where to go for medical care.
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Aetna Member Services
Get help from Member Services. Find contact info for your plan and other resources.
This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs.
Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna is not a provider of health care services and, therefore, cannot guarantee any results or outcomes. The availability of any particular provider cannot be guaranteed and is subject to change. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to our website.