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Ask the 24-Hour Nurse Line
Do you have questions about a symptom or treatment? With your Aetna® Medicare plan, you can talk to a registered nurse whenever you want. Call the 24-Hour Nurse Line to get the answers you need.
Talk to a registered nurse anytime
Sometimes you need a quick answer to a health question. Maybe your concern can't wait until you see your doctor. You can talk to our registered nurses, day or night, on our 24-Hour Nurse Line. They can help you:
- Decide whether to visit a doctor or urgent care center
- Understand your symptoms
- Manage chronic conditions
- Learn about treatment options and medical procedures
Call the Aetna Medicare 24-Hour Nurse Line
- Call us toll-free at the number on your Aetna member ID card.
- Florida HMO & SNP members only: call 1-855-493-7019 (TTY: 711) anytime.
If you need urgent or emergency care, call 911 and then call your doctor immediately.
Staff on the 24-Hour Nurse Line cannot diagnose, prescribe or give medical advice. Always talk to your doctor if you have more questions.
Where to go for medical care
If talking with a nurse isn’t enough, there are places you can go for help. But how do you know where or when to go?
It really depends on how serious your symptoms are. For example, if you have a rash or sprained ankle, a walk-in clinic or urgent care may be the best option. But if you are having trouble breathing or have sudden chest pain, you should immediately go to the emergency room (ER).
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Aetna Member Services
Aetna members have access to contact information and resources specific to their plans.
This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna is not a provider of health care services and, therefore, cannot guarantee any results or outcomes. The availability of any particular provider cannot be guaranteed and is subject to change. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to our website.