We are working hard to improve the service, quality and safety of health care. One way we do this is by measuring how well we and others are doing.
We work with groups of doctors and other health professionals to make health care better.
Our clinical activities and programs are based on proven guidelines.
We give you and your doctors information and tools that may help you make decisions.
We aim to:
We work to make your health care better by:
Each year, we check to see how close we are to meeting our goals. Here's what we did in 2019:
Our quality improvement program helps to improve the behavioral health care we provide to you. We want to help you feel better. Enhancing health and mental wellbeing leads to a better quality of life. There are many ways we evaluate our outcomes. We’re excited to share with you information about the progress we’re making, our current goals, and how we’re tracking our efforts.
Here are some of the improvements and accomplishments Aetna Behavioral Health achieved in 2019:
Our plans for 2020:
We take our accreditation by the NCQA seriously. It's how we show our commitment to improving your quality of care, access to care and member satisfaction.
1 HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).
2 Quality Compass is a registered trademark of NCQA.
3 Based on results from the 2019 Aetna Case Management Member Satisfaction Analysis.
4 Based on results from the 2019 Aetna Disease Management Member Satisfaction Analysis.
Aetna sees progress on its five-year plan to fight opioid addiction.
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Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
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You are now being directed to the AMA site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the Give an Hour site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the CVS Pharmacy site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy or privacy practices of linked sites, or for products or services described on these sites.
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Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy or privacy practices of linked sites, or for products or services described on these sites.
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You are now being directed to the Apple.com COVID-19 Screening Tool
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the US Department of Health and Human Services site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to the CVS Health COVID-19 testing site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
You are now being directed to
The Fight Is In Us site
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
Links to various non-Aetna sites are provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.
Please log in to your secure account to get what you need.
The information you will be accessing is provided by another organization or vendor. If you do not intend to leave our site, close this message.
Get a link to download the app
Just enter your mobile number and we’ll text you a link to download the Aetna Health app from the App Store or on Google Play.
Message and data rates may apply*
Each main plan type has more than one subtype. Some subtypes have five tiers of coverage. Others have four tiers, three tiers or two tiers. This search will use the five-tier subtype. It will show you whether a drug is covered or not covered, but the tier information may not be the same as it is for your specific plan. Do you want to continue?