We are working hard to improve the service, quality and safety of health care. One way we do this is by measuring how well we and others are doing.
We work with groups of doctors and other health professionals to make health care better.
Our clinical activities and programs are based on proven guidelines.
We also give you and your doctor information and tools to make decisions more confidently.
We aim to:
We work to make your health care better by:
Each year, we check to see how close we are to meeting our goals. Here's what we did in 2014:
We also monitor how well we’re doing meeting your behavioral – or mental – health needs. So in 2014, we took steps to improve our behavioral health plans. For example, we gave you and your providers more tools and information to help you take your medications as directed.
We made it possible for more members who are in the hospital to meet the behavioral health care professional who may care for them after they leave. We’ve added information online about the different types of behavioral health and substance abuse providers and the common conditions they treat.
We take our accreditation by the NCQA seriously. It's how we show our commitment to improving your quality of care, access to care and member satisfaction.
*HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).
**Quality Compass is a registered trademark of NCQA.
1Based on results from the 2014 Aetna Case Management Member Satisfaction Analysis.
2Based on results from the 2014 Aetna Disease Management Member Satisfaction Analysis.