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Getting OTC products with your Aetna® Medicare plan
Some Aetna Medicare plans cover approved over-the-counter (OTC) health and wellness products. Plans can have different benefits. So check your Evidence of Coverage (EOC) for your benefit details.
How to get your OTC products
Order online
Visit CVS.com/Aetna to log in or register for an account. If it’s your first time, you’ll need to register for an online account using your Aetna member ID number and your email. You’ll see your benefit amount and products that are available for you to order. Your products will be delivered by mail at no additional cost to you.
Order over the phone
Call 1-844-428-8147
${tty} to speak with a representative. You can place your order 8 AM to 8 PM local time, 7 days a week, excluding federal holidays. Or use the automated system 24 hours a day, 7 days a week. Your products will be delivered by mail at no additional cost to you.
Shop OTC in store
Stop by any participating retail store (excluding CVS locations inside other stores) to use your benefit. Go to CVS.com/Aetna to find the complete list of stores. Not all products are available in all stores.
Review your OTC benefit details
Select your state and county to find your plan. Select the PDF to view your OTC catalog. You can refer to your catalog when shopping for your OTC health and wellness products.
CHOOSE YOUR STATE, COUNTY AND PLAN NAME
What kinds of OTC products can I get?
You can use your allowance to buy OTC products like:
- Cold, flu and allergy medicine
- Dental care supplies
- Eye and ear care products
- Pain relievers
- First aid and medical supplies
- Sunscreen and more
If your plan covers OTC products, you’ll get a catalog in the mail. Your Aetna Medicare product catalog will have the list of approved products.
How do I use my benefit to get OTC products?
- Your benefit amount (allowance) will be available to you on the first day of each benefit period.
- You can use your benefit in participating stores, online or by phone.
- Any unused allowance will not carry over to the next benefit period. Check your EOC for more on your allowance and your benefit period.
