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Contacts for Aetna® Medicare benefits and services

Need help with your Medicare Advantage benefits and services? Here, you’ll find phone numbers and more to get the answers you need.

Toll-free numbers for Medicare Advantage benefits

Description

Toll-free Number

Aetna 24-hour Nurse Line


Talk to a registered nurse day or night.

1-855-493-7019 ${tty}
24 hours a day, 7 days a week

SilverSneakers fitness membership

 

Get help with your basic fitness membership. And with wellness programs that you can use online or in person.

1-855-627-3795 ${tty}
Monday to Friday, 8 AM to 8 PM ET

Over-the-counter (OTC) benefit


Get help using your OTC catalog and finding stores to use your benefit. Or place an order online or by phone. 

1-844-428-8147 ${tty}
8 AM to 8 PM local time, 7 days a week, excluding federal holidays

Aetna Dental benefits


Call Aetna Member Services for more info about your dental benefit.

Call the phone number on your Aetna member ID card, 8 AM to 8 PM local time, 7 days a week.

EyeMed Vision

Call Aetna Member Services for more info about your EyeMed vision benefit. And get help finding EyeMed network vision providers near you.

Call the Member Services number on your member ID card.

NationsHearing


They can help you find a network provider. And set up a time to get your ears checked and
talk about hearing aids.

1-877-225-0137 ${tty}
8 AM to 8 PM local time, 7 days a week

Resources For Living program


Find resources in your community. Call to find help to manage everyday needs.

1-866-370-4842 ${tty}
Monday to Friday, 8 AM to 8 PM ET

MTM Health


Contact MTM Health to schedule routine transportation to your health care appointments. Download the MTM Link Member app or call for more help. Refer to your EOC to determine
the correct vendor for your services.

1-855-814-1699 ${tty}
Monday to Friday, 7AM to 8 PM local time. Holidays may affect scheduling.

SafeRide

Contact SafeRide to schedule routine transportation to your health care appointments. Download the MySafeRide app or call for more help. Refer to your EOC to determine the correct vendor for your services.

1-888-617-0438 ${tty}
Monday to Friday, 8 AM to 8 PM local time. Holidays may affect scheduling.

Disclaimers

 

©2027 NationsBenefits, LLC. All rights reserved. NationsHearing is a registered trademark of NationsBenefits, LLC. Other marks are the property of their respective owners.

 

SilverSneakers is a registered trademark of Tivity Health, Inc. ©2027 Tivity Health, Inc. All rights reserved.

 

Resources For Living is the brand name used for products and services offered through the Aetna group of subsidiary companies.


While only your doctor can diagnose, prescribe or give medical advice, the care management nurses/24-Hour Nurse Line can provide information on a variety of health topics.

You are leaving Aetna® for InstaMed.com

Aetna handles premium payments through InstaMed, a trusted payment service.

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Aetna handles premium payments through InstaMed, a trusted payment service.

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Aetna handles premium payments through InstaMed, a trusted payment service. Your InstaMed log in may be different from your Caremark.com secure member site log in.

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You are leaving Aetna® for PayerExpress.com

 

Aetna handles premium payments through Payer Express, a trusted payment service. Your Payer Express log in may be different from your Aetna secure member site log in.

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You’re leaving Aetna® for Caremark.com

 

Caremark.com is the secure website where Aetna Medicare SilverScript members can manage prescriptions, sign up for mail delivery, view order status, find drug pricing, and identify savings options.

 

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You are now leaving Aetna® for CMS.gov.

The Appointment of Representative form is on CMS.gov. If you do not intend to leave Aetna Medicare, close this message.

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Log in to send us a private email

If you have a Medicare Advantage Plan (Part C and Part D):

MAPD log in

If you have an Aetna prescription drug plan (Part D):  

PDP log in

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You are leaving our Aetna Medicare website and going to an Aetna Medicaid website. If you do not intend to leave the Medicare site, close this message.

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You are leaving Aetna® for InstaMed.com

Aetna® handles PDP premium payments through InstaMed, a trusted payment service. Create an account or log in to manage your existing account. There you can set up automatic payments, update your payment method and more.

 

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Estás saliendo de nuestro sitio web de Medicare.

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Enrollment pages temporarily unavailable

 

Our plan selection pages will be down for maintenance starting Friday, April 16, at 9 p.m. and returning by 1 p.m. Saturday, April 17.

 

Request a call

Are you an Aetna Medicare SilverScript member?

Session Timeout

Fifteen minutes have passed since you took an action on this page. To protect your privacy, we will log you out in 2 minutes.

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Looking for a Medicare plan for 2026?

We’ll help you see what’s available near you. Enter your ZIP code to get started.

Select your plan to request a directory

Directing to payment site

We’re bringing you to our trusted partner to help process your payments. This site has its own log in. It may be different from your Aetna secure member site log in.

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For plans that include Resources For Living benefit

Resources For Living is not available for members with Aetna Part D (prescription only) plans, Dual Eligible Special Needs Plans (D-SNPs), Chronic Condition Special Needs Plans (C-SNP), Institutional Special Needs Plans (I-SNPs) or Medicare Supplement plans.

For member example stories

These examples are based on the actual experiences of members who have used Resources For Living. We’ve changed their names and some details to help protect their identities.

*For member example stories

These examples are based on the actual experiences of members who have used Resources For Living. We’ve changed their names and some details to help protect their identities.

PDP plan info footnote

Placeholder text

*For copays no more than $5 on Tier 1 drugs

For up to a 30-day supply during the initial coverage phase.

*For data held by Aetna

“Aetna” and the pronouns ‘we,’ ‘us,’ or ‘our’ may refer to one or more of the Aetna group companies and their affiliates.

*For Fitness classes and instructors

Membership includes SilverSneakers instructor-led group fitness classes. Some locations offer members additional classes. Classes vary by location.

If you continue, you’ll leave Aetna®. Other websites may have different terms and privacy practices.


Go to silversneakers.com

*For Fitness class access and locations

Participating locations (“PL”) are not owned or operated by Tivity Health, Inc. or its affiliates. Use of PL facilities and amenities is limited to terms and conditions of PL basic membership. Facilities and amenities vary by PL. At-home kits are offered for members who want to start working out at home or for those who can’t get to a fitness location due to injury, illness or being homebound.

If you continue, you’ll leave Aetna®. Other websites may have different terms and privacy practices.

Go to silversneakers.com

*For diabetic supplies

We exclusively cover OneTouch/LifeScan blood sugar meters and test strips.

You are leaving Aetna® for Medicare.gov

The information you will be accessing is provided by another organization or vendor. If you do not intend to leave our site, close this message.

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For Michigan D-SNP provider search

Select counties: Use this link to search for providers in these counties in Michigan, only: Barry, Berrien, Branch, Calhoun, Cass, Kalamazoo, Macomb, St. Joseph, Van Buren, and Wayne.
 

You are leaving our Aetna Medicare website and going to an Aetna Medicaid website. If you don’t intend to leave the Medicare site, close this message.


All other counties: For all other Michigan counties, search here:

You are leaving Aetna® for the Centers for Medicare & Medicaid Services (CMS).

Other websites may have different terms and privacy practices.

Go to CMS.gov

You're now leaving Aetna website

We provide links to non-Aetna sites for your convenience. Aetna Inc., its subsidiary and affiliate companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for the products or services described on these sites.

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