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Contacts for Aetna® Medicare benefits and services

Need help with your Medicare Advantage benefits and services? Here, you’ll find phone numbers and more to get the answers you need.

Toll-free numbers for Medicare Advantage benefits

Description

Toll-free Number

Aetna 24-hour Nurse Line


Talk to a registered nurse day or night.

1-855-493-7019 ${tty}
24 hours a day, 7 days a week

SilverSneakers fitness membership

 

Get help with your basic fitness membership. With wellness programs that you can use online or in person.

1-855-627-3795 ${tty}
Monday to Friday, 8 AM to 8 PM ET

Over-the-counter (OTC) benefit


Get help using your OTC catalog and finding stores to use your benefit. Or place an order online or by phone. 

1-844-428-8147 ${tty}
8 AM to 8 PM local time, 7 days a week, excluding federal holidays.

Aetna Dental benefits


Call Aetna Member Services for more info about your dental benefit.

Call the phone number on your Aetna member ID card, 8 AM to 8 PM local time, 7 days a week.

EyeMed Vision

Get info about your vision coverage. And get help finding network vision providers near you.

Call the Member Services number on your member ID card.

NationsHearing


They can help you find a network provider. And set up a time to get your ears checked and talk about hearing aids.

1-877-225-0137 ${tty}
8 AM to 8 PM local time, 7 days a week

Resources For Living program


Find resources in your community. Call to find help to manage everyday needs. Or find support 24/7 during a disaster or catastrophic event. 

1-866-370-4842 ${tty}
Monday to Friday, 8 AM to 8 PM ET

MTM Health


Call to schedule a ride to your appointment.

1-855-814-1699 ${tty}
Monday to Friday, 7AM to 8 PM local time. Holidays may affect scheduling.

SafeRide (AZ, NV and TX, only)

Contact SafeRide to book trips. Use the online portal, download the MySaferide app or call for more help.

1-888-617-0438 ${tty}
Monday to Friday, 6 AM to 6 PM local time. Holidays may affect scheduling.

Disclaimers

 

©2026 NationsBenefits, LLC. All rights reserved. NationsHearing is a registered trademark of NationsBenefits, LLC. Other marks are the property of their respective owners.

 

SilverSneakers is a registered trademark of Tivity Health, Inc. ©2027 Tivity Health, Inc. All rights reserved.

 

Resources For Living is the brand name used for products and services offered through the Aetna group of subsidiary companies.