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Contacts for Aetna® Medicare benefits and services

Need help with your Medicare Advantage benefits and services? Here, you’ll find phone numbers and more to get the answers you need.

Toll-free numbers for Medicare Advantage benefits

Description

Toll-free Number

Aetna 24-hour Nurse Line


Talk to a registered nurse day or night.

1-855-493-7019 ${tty}
24 hours a day, 7 days a week

SilverSneakers fitness membership

 

Get help with your basic fitness membership. With wellness programs that you can use online or in person.

1-855-627-3795 ${tty}
Monday to Friday, 8 AM to 8 PM ET

Over-the-counter (OTC) benefit


Get help using your OTC catalog and finding stores to use your benefit. Or place an order online or by phone. 

1-844-428-8147 ${tty}
8 AM to 8 PM local time, 7 days a week, excluding federal holidays.

Aetna Dental benefits


Call Aetna Member Services for more info about your dental benefit.

Call the phone number on your Aetna member ID card, 8 AM to 8 PM local time, 7 days a week.

EyeMed Vision

Get info about your vision coverage.  And get help finding network vision providers near you.

1-844-486-3485 ${tty}
Sunday to Friday, 9 AM to 10 PM ET  

 

NationsHearing


They can help you find a network provider. And set up a time to get your ears checked and talk about hearing aids.

1-877-225-0137 ${tty}
8 AM to 8 PM local time, 7 days a week

Resources For Living program


Find resources in your community. Call to find help to manage everyday needs. Or find support 24/7 during a disaster or catastrophic event. 

1-866-370-4842 ${tty}
Monday to Friday, 8 AM to 8 PM ET

MTM Health


Call to schedule a ride to your appointment.

1-855-814-1699 ${tty}
Monday to Friday, 7AM to 8 PM local time. Holidays may affect scheduling.

SafeRide (AZ, NV and TX, only)

Contact SafeRide to book trips. Use the online portal, download the MySaferide app or call for more help.

1-888-617-0438 ${tty}
Monday to Friday, 6 AM to 6 PM local time. Holidays may affect scheduling.

Disclaimers

 

©2026 NationsBenefits, LLC. All rights reserved. NationsHearing is a registered trademark of NationsBenefits, LLC. Other marks are the property of their respective owners.

 

SilverSneakers is a registered trademark of Tivity Health, Inc. ©2026 Tivity Health, Inc. All rights reserved.

 

Resources For Living is the brand name used for products and services offered through the Aetna group of subsidiary companies.