What's a Medicare grievance?
A Medicare grievance is like a complaint. You would file a grievance if you were unhappy with something about your Aetna Medicare plan. Examples are if your doctor treated you unfairly or your medication delivery was late.
If you bought a plan from a person or company, you can also file a grievance about them. They’re called brokers or agents. Be sure to include their name.
How to file a Medicare grievance
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File online
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Print an Aetna Medicare grievance form
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Fax or mail your form
Fax
1-724-741-4956
MailAetna Medicare Advantage Plan
Aetna Medicare Grievances
PO Box 14834
Lexington, KY 40512 -
Call
Choose your plan to get the phone number.
To file a complaint with Medicare.gov:
Call 1-800-MEDICARE ${tty} or 1-800-633-4227 ${tty}. You can also submit a Medicare Electronic Complaint form online.