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Health your way

Your journey with us doesn’t start and stop once you enroll. We’re with you all the way with helpful tools to take charge of your plan details and connect to care on your terms.

The journey to your best health

The journey to your best health

It’s not always easy to fit in healthy every day. But with our digital tools, we’re making it more convenient than ever to connect to the care and resources you need. Whether you need to pull up your member ID card, find a MinuteClinic® location or ask a nurse a burning health question at 2 AM, we’re here for you every step of the way. Right on your phone, so every step is easier.

What does the journey to your best health look like?

Well, it's no quick day trip,

it's literally the trip of a lifetime your lifetime.

But instead of a passport and luggage,

what you need is a plan made just for you.

That's where Aetna comes in

we're here for every step along your journey

to your best health at a lower cost.

We get it, health plans can be overwhelming and confusing.

But once you're an Aetna member, 

the next step is simple.

Get 24/7 access to what you need

through your member website

and the Aetna Health app.

Most doctors and hospitals are in our network,

so it's easy to connect to care.

Get the whole picture by comparing cost estimates

for visits and procedures.

Know before you go,

including what you'll pay out of pocket.

And track progress toward meeting your deductible.

As you travel your path to better health,

we'll help you stress less and save more.

Can't find your ID card?

Just pull it up on your phone

when you get to your appointment.

Manage your plan and coverage,

even view up to two years of claims from anywhere.

Have a burning health question keeping you up at night?

You can reach an Aetna

Informed Health Line any time.

Step into savings with discounts on

health-related products and services,

from gym memberships to acupuncture get the point?

And Member Services is a call away with any answers you need.

The number's on the back of your ID card,

or ask your employer for contact info.

On your health journey,

you won't have to travel far

for care you need.

Step into a nearby MinuteClinic,

available every day,

including evenings and weekends.

You'll find care for everyday needs,

including minor illnesses and injuries,

immunizations, and more.

And watch for new

CVS HealthHUB locations

opening nation-wide,

with expanded products

and MinuteClinic services to help with chronic conditions.

There's even a Care Concierge

who can help guide you to all the resources

CVS HealthHUB locations have to offer.

Remember, the journey to your

best health begins with a single step,

when you enroll with Aetna.

Take your next step

enroll today.

Need help?

Call an Aetna Concierge at 1-855-496-6289 (TTY: 711) Monday to Friday, 8 a.m. through 6 p.m. your local time. Or send us an email.

Your digital tools

Log in to your Aetna member website to get the information you need and find tools to help you manage your benefits and take better care of your health – all in one place. Once you’re an Aetna member, visit Aetna.com to create an account, log in to your member website, and get access to features that get you to where you need to go:

 

  • Access your digital ID card
  • Find in-network care near you
  • View, filter, and manage claims
  • See coverage and estimate costs
  • Manage prescriptions and find a pharmacy near you (for eligible members)
  • Set up your Teladoc account to talk with a doctor anytime, from anywhere, when you need care (for eligible members)
  • And more

Take charge of your health plan and benefits with your member website, and log in at Aetna.com.

With the Aetna Health app, you can access easy-to-navigate information, connect to care, manage claims and more—so you can make the most of your benefits and take control of your health. Once you’re an Aetna member, download the Aetna Health app and log in after your plan effective date to:

 

  • Pull up your ID card whenever you need it
  • See benefits coverage details specific to your plan
  • Track spending and progress toward meeting your deductible
  • View, filter, and manage claims for your whole family
  • Find in-network providers near you and search by location or specialty
  • Compare cost estimates for doctor’s visits and procedures
  • View prescription details and find a pharmacy near you (for eligible members)
  • Set up your Teladoc account to talk with a doctor anytime, from anywhere, when you need care (for eligible members)
  • And more

Download the app today:

With the Aetna Health app, you can access easy-to-navigate information, connect to care, manage claims and more—so you can make the most of your benefits and take control of your health. Once you’re an Aetna member, download the Aetna Health app and log in after your plan effective date to:

 

  • Pull up your ID card whenever you need it
  • See benefits coverage details specific to your plan
  • Track spending and progress toward meeting your deductible
  • View, filter, and manage claims for your whole family
  • Find in-network providers near you and search by location or specialty
  • Compare cost estimates for doctor’s visits and procedures
  • View prescription details and find a pharmacy near you (for eligible members)
  • Set up your Teladoc account to talk with a doctor anytime, from anywhere, when you need care (for eligible members)
  • And more

Download the app today:

With the Aetna Health app, you can access easy-to-navigate information, connect to care, manage claims and more—so you can make the most of your benefits and take control of your health. Once you’re an Aetna member, download the Aetna Health app and log in after your plan effective date to:

 

  • Pull up your ID card whenever you need it
  • See benefits coverage details specific to your plan
  • Track spending and progress toward meeting your deductible
  • View, filter, and manage claims for your whole family
  • Find in-network providers near you and search by location or specialty
  • Compare cost estimates for doctor’s visits and procedures
  • View prescription details and find a pharmacy near you (for eligible members)
  • Set up your Teladoc account to talk with a doctor anytime, from anywhere, when you need care (for eligible members)
  • And more

Download the app today:

Apple App Store 

 

 Google Play

You can avoid surprise bills and plan for health care costs by checking cost estimates before you get care. Just log in to your Aetna member website or use the Aetna Health app to compare and shop for treatments, doctors, and hospitals by estimated costs.

Want to eat better or be more active? Need to better manage a health condition? This one-stop shop for your personal well-being can help you easily track your health, look up symptoms or just find a healthy recipe for dinner tonight.
 

On our personal health site, you can:
 

  • Take a health assessment. It’ll help build a picture of your overall health.
  • View your record. This shows your health data, claims, tests and more.
  • Work on your health goals. Fun activities can help you make healthier choices.
  • Use Health Decision Support. Helpful videos can help you learn more about your options.
  • Connect apps and devices. Put your favorite tech to work for you. 
  • Engage in social communities. Chat with others who face similar challenges.

Ready to start?

Once you’re a member, log in to Aetna.com and click “Discover a healthier you."

Sometimes, a phone call makes all the difference. You can talk to a registered nurse for information about tests, procedures and treatment options. They’re available 24 hours a day, 7 days a week. And the call is free with your Aetna benefits. Once you’re a member, you can find the phone number on your member website at Aetna.com.
 

*Informed Health Line nurses do not diagnose, prescribe or give members medical advice.

Technology helps us find opportunities for you to be healthier and safer. Our system reviews health records, such as doctor visits and lab results. It compares the information to the highest standards of care recommended by the medical community.
 

If we find a way to improve care — or see a possible drug interaction — we send out health action alerts. You can talk with your doctor about how to use these messages.
 

*Alerts aren’t intended to diagnose, prescribe or give members medical advice.

This is not insurance.  These are additional services available with the medical plan.

 

Get going

Download this PDF to see how Aetna can be the right healthcare company for you.

Ready to enroll?

Review the enrollment checklist with 4 to-dos before you choose a health plan.

 

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Apple, the Apple logo, iPhone and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google Plan and the Google Play logo are trademarks of Google LLC.

This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

Health benefits and health insurance plans contain exclusions and limitations.

Estimated costs not available in all markets. The tool gives you an estimate of what you would owe for a particular service based on your plan at that very point in time. Actual costs may differ from the estimate if, for example, claims for other services are processed after you get your estimate but before the claim for this service is submitted. Or, if the doctor or facility performs a different service at the time of your visit.

The Aetna Personal Health Record should not be used as the sole source of information about the member’s medical history.

The CareEngine is a proprietary technology platform developed by ActiveHealth Management, an Aetna company. In conjunction with clinicians, the CareEngine continuously analyzes claims and other data against evidence-based best practices and alerts the members and their physicians about possible care gaps and other inconsistencies.