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    • Telemedicine: your health on your time

    With telemedicine, you can talk to a doctor by phone or video 24/7. So, if you can’t make an in-person visit, you have convenient and affordable care wherever you need it.

    At-a-distance quality care close to home

    At-a-distance quality care close to home

    Wherever you go, there we are.

     

    Home is where the heart is. Close to home, on vacation, or anywhere else life may take you, Aetna®, a CVS Health® company, has quality care options to meet you where you are.

    Your care, your way

     

    Whether you've come down with a cold or need mental health counseling, virtual care makes it simple. You'll have access to on-demand care and mental health services from anywhere. This virtual care option is in addition to your traditional network of providers.

     

     
    On-demand care

     

    24/7 quick care allows you to easily connect with a licensed physician for minor illnesses and injuries including:

     

    • Coughs, colds, flu and strep 
    • Joint, head, stomach and ear pain
    • Infections (ear, sinus, skin, UTI)
    • One-time medication refill
    Mental health services

     

    Talk with a licensed therapist 7 days a week including evenings, by appointment. Find additional mental health services for:

     

    • Anxiety and mood disorders
    • Depression screenings
    • Medication management
    • Support with stress, life adjustments and conflict resolution
    • Sleep and related health behaviors

    Want to learn more?

    Limitations and restrictions may apply for certain services and locations.

    The care you need wherever you go—even if you stay in.

     

    You'll have access to primary care services, 24/7 on-demand care and mental health services from anywhere. It's quality care with shorter wait times and affordable pricing. This virtual care option is in addition to your traditional network of providers.

     

    Primary care services

     

    Schedule a virtual primary care visit quickly and easily. Choose a dedicated provider and get a supporting Care Team. 

     

    Enjoy flexible appointments that work with your busy schedule for things like:

     

    • Chronic illnesses (asthma, diabetes)
    • Sick care
    • Health and wellness visits
    • Follow-ups from in-person visits
    • Medication adjustments and refills
    Additional benefits

     

    • Get coordination of in-person care, when needed, to nearby MinuteClinic® locations* or in-network provider clinics. (Only for CVS Health Virtual Primary Care)
    • Enjoy affordable care with some visits as low as $0 for primary and on-demand appointments.** (Only for CVS Health Virtual Primary Care)
    • Access your health information, lab results and personalized tips from anywhere with your health dashboard.
    • CVS Health Virtual Care is bundled into this Virtual Primary Care option.

    Want to learn more?

    Limitations and restrictions may apply for certain services and locations.

     

    *MinuteClinic in-person services are not included with this product and are subject to plan benefit. 
    **Members enrolled in qualified high-deductible health plans must meet their deductible before receiving covered non-preventive services at no cost-share.

    Making care more convenient

     

    It's easy to connect with a doctor by phone or video and get care today. So, wherever you are you have someone to listen, answer questions and help you feel better faster. You’ll have access to:

    Care for everyday health needs

     

    A national network of board-certified PCPs, family practitioners and pediatricians is here to support you. Doctors can diagnose, treat and even prescribe medicine for common conditions, including: 

     

    • The flu
    • Cold and cough
    • Sore throat
    • Sinus infections
    • Minor illnesses, and more
    Mental health support

     

    You can speak to a therapist or psychiatrist by phone or video about anything going on in your world, from everyday challenges to traumatic events, including:

     

    • Feelings of sadness, depression, or anxiety
    • Post-traumatic stress disorder or other life challenge
    • Marital or relationship issues, and more

     

    Simply choose the therapist or psychiatrist who best fits your needs and schedule a telemedicine appointment for any day of the week. Then, have your visit within 72 hours from wherever you are.

    Confidential dermatologist review

     

    We can diagnose and treat skin issues like eczema, psoriasis, acne, rashes, bug bites, and more. Simply upload images of your skin issue for a confidential online review from a licensed dermatologist and get a customized treatment plan within two days. If you have questions, you can message the dermatologist for seven days after you’ve received your plan.

     

    3 ways to connect with Teladoc Health

    Web

    Visit the Teladoc Health website to connect with a provider at your convenience.

    Phone

    Call 1-855-835-2362 to speak with a licensed Teladoc Health provider in minutes.*

    App

    Get started with Teladoc Health through the Aetna HealthSM app.

    • Download on the app store
    • Get it on google play

    Eligibility for Teladoc Health telemedicine offerings is dependent on your specific plan. 

    *For urgent and short-term care needs. For confidential mental health and dermatologist visits, you would need to schedule an appointment first.

    Legal notices

    Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

    This material is for information only.  Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional.  Information is believed to be accurate as of the production date; however, it is subject to change.

    Apple, the Apple logo, iPhone and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

    Google Play and the Google Play logo are trademarks of Google LLC.

    Teladoc® is not available to all members. Teladoc and Teladoc physicians are independent contractors and are not agents of Aetna. For a complete description of the limitations of Teladoc services, visit Teladoc.com/Aetna. Teladoc, Teladoc Health and the Teladoc Health logo are registered trademarks or trademarks of Teladoc Health, Inc.

    Health benefits and health insurance plans contain exclusions and limitations.

    See all legal notices