Privacy notices
The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule affords members the right to receive a notice that describes how health information may be used and disclosed and how to get access to this information. Aetna is required to send a notice ("Notice of Privacy Practices") to members of our insured Health and Long Term Care plans and Mail Order Pharmacy customers.
Aetna is also required to send a privacy notice ("Notice of Information Practices") to our insured Life & Disability plan members and to our Large Case Pension payees.
Notice of privacy practices by plan type
Health (Medical, Dental, Pharmacy, Managed Behavioral Health and Vision)
Health (Medical, Dental, Pharmacy, Managed Behavioral Health and Vision) (Spanish)
Home Delivery
Home Delivery (Spanish)
Aetna Senior Supplemental Health
Aetna Senior Supplemental Health (Spanish)
Network Specialty Pharmacy
Network Specialty Pharmacy (Spanish)
Aetna Student Health
Aetna Student Health (Spanish)
Employee Assistance Plan
Employee Assistance Plan (Spanish)
Long-Term Care
Long Term Care (Spanish)
Aetna Voluntary (AVP) Notice of Privacy Practices
Aetna Voluntary (AVP) Notice of Privacy Practices (Spanish)
Aetna International (U.S. Based Plans)- Notice of Privacy Practices
Aetna International (U.S. Based Plans)- Notice of Privacy Practices (Spanish)
Notice of information practices by plan type
Large Case Pension
Life and Disability Notice for Aetna EE/Retirees
Life and Disability Notice for Aetna EE/Retirees (Spanish)
Life and Disability Privacy Notice for Aetna Voluntary (AVP)
Life and Disability Privacy Notice for Aetna Voluntary (AVP) (Spanish)
Life Privacy Notice for American/Continental
Life Privacy Notice for American/Continental (Spanish)
Complaints
If you think your HIPAA Privacy Rights have been violated, you can contact us using the toll-free Member Services number on your ID card or you may contact the Aetna Privacy Office directly at the address below:
HIPAA Member Rights Team
Aetna Inc.
P.O. Box 14079
Lexington, KY 40512-4079
You also may write to the Secretary of the U.S. Department of Health and Human Services.