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Our Effort to Reduce the Use of SSNs

Protect your medical records and identity

Because we’re committed to protecting the privacy of our members, we’re moving away from the use of Social Security numbers whenever possible. Thieves often steal Social Security numbers when they hack websites and computers. A Social Security number is not required for health care services.

Here's how you can help

If you're a health care professional working with us:

  • Collect the patient's member ID number, rather than a Social Security number.
  • For your own transactions, use your Employer Identification Number (EIN), rather than a Social Security number.

If you're an Aetna member:

  • Give your member ID number -- not your Social Security number -- when you go to the doctor, dentist or hospital.

If you're an employer working with us:

  • Work with your Aetna Contact or Account Rep to reduce the transmission of SSNs.

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