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Pharmacy: Aetna Rx Home Delivery FAQs

What are maintenance medications?
They are prescription drugs that you take regularly to treat chronic conditions such as:

  • Arthritis
  • Asthma
  • Diabetes
  • High cholesterol
  • Heart and other problems

What is Aetna Rx Home Delivery®?
It is a pharmacy that specializes in getting you these medications that you need.

  • One that’s convenient and easy to use
  • One that could help you cut your monthly prescription drug bill

And it’s available to you through your Aetna pharmacy benefits or insurance plan.

Why should I use Aetna Rx Home Delivery?
Door-to-door shipping
 - Standard shipping goes to your home, workplace or anywhere you choose. It’s quick, confidential and free.

Cost savings - You can get up to a 90-day supply instead of the normal 30-day supply. Depending on your plan, you may pay less for that larger amount than for three smaller fills at a retail pharmacy.

See how much you may save. Aetna members can use our Price-A-DrugSM tool. If you are already an Aetna member, access this tool by visiting and logging in to Aetna Navigator, your secure member website. With one log-in, see important mail-service and health benefits information. You will need to register a username and password if you have not already.

Convenience - Reorder once every three months. That’s a time-saver!

Service - Our registered pharmacists check your order for accuracy. If you have an
emergency, they’re a phone call away, day or night.

How do I get started?
Our mail-service pharmacy is easy to use.

Get a prescription for a 30-day supply of your maintenance medication. Fill it at your local pharmacy. This way you have the medicine you need as you start the ordering process with us.

After that:

  • Get a prescription from your doctor for each medication. Have your doctor write it for a 90-day supply.
  • Complete a Mail Service Order Form. To access the form, log in to Aetna Navigator.
  • Mail the form back, with your prescription and payment. The mailing address is on the form. Or, you can have your doctor fax in your prescription and completed order form. That’s it. Aetna Rx Home Deliery will process your order and ship it to your doorstep.

Getting refills is just as easy
Pick the way that’s best for you.

  1. Log in to your secure member website to order refills, track orders and more.
  2. Use the handy reorder form. It’s included with your first shipment.
  3. Reorder by phone. The toll-free number is on your order form.

Learn more

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