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Aetna® plans deliver award-winning support and care

 

We show up for your health

 

Every Aetna Medicare Advantage plan is hard at work to bring members:

 

  • A dedicated team ready to help
  • Tools that make health care simpler
  • Care when and where you need it

We’re honored to see that commitment recognized in four awards from U.S. News & World Report: satisfaction, care continuity, screening & prevention — and a 2026 Best Medicare Advantage company.

 

But the real reward is being there for members with the care they need in the moments that matter.

What I like the most is to fight for the members. You see, when they have problems, I try to find a solution for them. And when they speak, I listen.”*

 

— Aetna Medicare Member Services

 

We make sure you get the care you need

An Aetna plan never leaves a member alone to deal with their health. Behind every plan is a caring person, ready to help.

Assistance with your doctor's office

Members can ask Member Services to join a call with their doctor’s office. They can offer extra support, assist with scheduling and help resolve billing questions.

Extra support for when your health faces big challenges

Our Care Management program offers a dedicated case manager included in our plans, at no added cost. For members who qualify, they can count on the team to help with:

  • Coordinating doctors
  • Supporting recovery after a hospital stay
  • Guiding members through advanced care

Making medications easier to manage

Our Medication Therapy Management program, included in our plans, at no added cost connects qualified members with a pharmacist for a personalized review of their medicines. These “prescription partners” answer questions or concerns and provide suggestions that can help members:

  • Use medications safely and effectively
  • Deal with side effects or reactions
  • Save money with new options

I am very pleased with the assistance I received from Customer Service. Each person went above and beyond to help me resolve my issue.”*

 

— Aetna Medicare member

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Investing in tools that make your plan easier

Caring starts with listening to what members need and want. Our improved Aetna Health website and app easily help members get the most for their health.

Around-the-clock tools and resources

Also included on Aetna Health are tools that make it easier to:

  • View benefits, for a clear picture of what a plan offers
  • Understand costs, track claims and view Explanation of Benefits, to know what’s covered by our plans
  • Find care fast, with an in-network search for doctors, specialists and facilities
  • Print a list of all the prescriptions taken in the past year to review at medical appointments

Log in or register for Aetna Health

And it's also all available for members on-the-go in the Aetna Health℠ app.

Use the Aetna Health app today.

A new mail-order pharmacy tracker

Members can get status updates about their mail-order prescriptions on their member website. The Visual Order Tracker shows each step from preparation to delivery.

An educational video library

Members can easily find helpful videos on the Aetna Health website about Medicare, their plan and available benefits. It’s another way to get the most out of Aetna plans, by staying informed about:

  • Caregiver resources
  • Explanation of Benefits
  • Referrals and prior authorization
  • Resources for Living
  • Member websites and more

Your website is so much easier to navigate than it used to be. Thank you for investing in that.”*

 

— Aetna Medicare member

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Getting our members the right care at the right time

Our plans connect members to care on their terms.

Stay on top of your health

Our Annual Wellness Visit is a once-a-year opportunity for members to visit their doctor and go over their current health and risks. Together, they’ll then build a personalized prevention plan for the year ahead. This is included in our plans at no added cost.

Our Annual Routine Physical is a $0 copay visit with an in-network doctor. This extensive visit may cover a member’s overall health, with an exam of:

  • Vital signs
  • Skin
  • Head and neck
  • Heart and lungs
  • Abdomen
  • Extremities
  • Neurological capabilities
  • Cholesterol and blood sugar

If a doctor finds problems, they’ll work with other care providers to make sure a member gets the right tests and treatment.

Find a doctor

Get care fast

Urgent care centers are part of your plan and a good option for things that don’t require an ER. A licensed medical provider can diagnose and treat fever, nausea, fractures, stitches, rashes and other non-emergency conditions.

The 24-Hour Nurse Line* is included in plans at no added cost. It connects members with a registered nurse for quick answers to health questions. Members can call day or night for help with:

  • Deciding whether to visit a doctor or urgent care
  • Understanding symptoms
  • Managing chronic conditions with confidence
  • Learning about treatment options and medical procedures

Learn more about where to go for care

With Aetna, I always get a quick answer, and I don't have to search on the internet. They go above and beyond to help me with whatever I need.”*

 

— Aetna Medicare member

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Making Medicare plans more personal

Every day, we work to make the care experience better. Because members deserve care that feels personal, tools that make health easier and coverage that fits their life.

 

That’s when healthier happens together®.

Call us. We can answer your questions.

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Disclaimers

*Member feedback has been edited for length and clarity.

U.S. News & World Report. (2025, October 17). U.S. News & World Report announces the 2026 best insurance companies for Medicare Advantage and Part D. U.S. News & World Report. Retrieved from https://www.usnews.com/info/blogs/press-room/articles/2025-10-17/u-s-news-world-report-announces-the-2026-best-insurance-companies-for-medicare-advantage-and-part-d.

*While only your doctor can diagnose, prescribe or give medical advice, the 24-Hour Nurse Line can provide information on a variety of health topics. See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. Participating health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change. This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna is not a provider of health care services and, therefore, cannot guarantee any results or outcomes. The availability of any particular provider cannot be guaranteed and is subject to change. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to our website.

Apple, the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Resources For Living is the brand name used for products and services offered through the Aetna group of subsidiary companies. For mail order, you can get prescription drugs shipped to your home through the network mail-order delivery program. Typically, mail-order drugs arrive within 10 days. You can call 1-833-570-6670 (TTY: 711), 8:00 AM - 8:00 PM local time, seven days a week if you do not receive your mail-order drugs within this time frame. Members may have the option to sign-up for automated mail-order delivery. Due to legislation in Arkansas, effective January 1, 2026, you may not be able to utilize the following services within the state of Arkansas, unless a court takes action: CVS Retail, CVS Caremark Mail Service, CVS Specialty, and OMNI Care long term pharmacies.

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For plans that include Resources For Living benefit

Resources For Living is not available for members with Aetna Part D (prescription only) plans, Dual Eligible Special Needs Plans (D-SNPs), Chronic Condition Special Needs Plans (C-SNP), Institutional Special Needs Plans (I-SNPs) or Medicare Supplement plans.

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*For member example stories

These examples are based on the actual experiences of members who have used Resources For Living. We’ve changed their names and some details to help protect their identities.

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*For copays no more than $5 on Tier 1 drugs

For up to a 30-day supply during the initial coverage phase.

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