Electronic Claims

Submit electronic claims and get paid faster

What's better than getting paid quickly? Submit your claims electronically.

You can submit medical claims in one of three ways:

  1. Through our secure provider website (free)
  2. With our direct-connect solution, Post-n-Track® (free)
  3. Through a vendor (fees may apply)

Learn more about electronic claims

Dental claims

Dentists can submit claims on our Aetna Dental site.

Submit dental claims electronically

National Provider Identifier (NPI)

The goal of the National Provider Identifier (NPI) is to improve the efficiency and effectiveness of the electronic transmission of health information. The NPI replaces many different numbers (Medicare and Medicaid numbers, and other payer numbers) you may currently supply to your payers on electronic claims, certifications and authorization transactions.

Read more about the NPI

Get an NPI

Clinical records

We may ask you to submit clinical records before we pay a claim if the claim includes:

  • A code appended with Modifier 22 (unusual procedural service). For example, an operative report for surgical procedures or office notes for non-surgical procedures.
  • An “unlisted code” as defined in the index as “unlisted services and procedures."
  • A code from our list of non-specific codes.

See our list of non-specific codes

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